Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Quality Assurance Associate II

On-Site in Endicott, NY

Do you have a great attention to detail?

Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits

Quality Assurance Associates conduct quality reviews of the various functional areas, identify trends or issues that are occurring, always with a focus on continual improvement. Qualified candidates will bring forward innovative strategies for continuous quality improvements

Working for you

Here are a few good reasons in addition to competitive pay to work at Conduent:

• Paid Training

• Medical, dental and vision benefits

• 401K and matching

• Employee discount program

• Career growth opportunities

• Positive employee friendly culture

About the Role

The primary focus of this position would include, team task assignments, quality monitoring, team evaluations, development, implementation and maintenance of internal training for new and existing team members. Responsibility will also include developing and maintaining metrics/data on team.

• Providing production services to client operations

• Updating Desk Level Procedures

• Provide support to various departments to meet deadlines.

• Conduct objective concise quality assessments.

• Perform daily, weekly, and monthly checks, periodic audits, and report deficiencies to management.

• Participate in the investigation and resolution. 

• Facilitate and manage discussions and dialogues to enhance the learning experience.

• Having a professional demeanor, excellent communication, and interpersonal skills along with strong organizational skills

Requirements

To be successful in this role you will:

• 1 year of Quality Assurance Experience

• Have a High School Diploma or an equivalent level of education.

• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.

• Must be able to successfully pass Pre-Employment screening including Drug Test

• Be able to type a minimum of 30 WPM (words per minute) on a computer.

• Have a great attention to detail.

• Be organized and have the ability to multi-task and while adapting to changing priorities.

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $17.50/hr.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.