Major Duties Classification: Exempt/Non-Bargaining Position may be located remote. #LI-Remote The purpose of the Network Engineer within the NOC Engineering group is to maintain and manage a vast array of applications, servers, and network elements within a fast-paced support environment. Support of this complex network will require strong problem-solving skills and the ability to take ownership of unfamiliar tasks or problems and seeing them through to a resolution. The successful candidate will function as part of a multi-discipline team managing voice network related elements. We focus on being the technical escalation point for issues brought up from the Tier I NOC Support teams. The successful incumbent will thrive on change but focus on the operational stability of the supported platforms. Responsibilities Investigate customer concerns and resolve configuration issues across a variety of product lines. Act as "problem owner," escalating to other support and specific engineering groups, following the status of the incident until it has been confirmed to be resolved. Troubleshoot network events and outages on carrier equipment and as needed for repair i.e. software/firmware upgrades, following maintenance procedures, and recovery tactics. Help handle incoming calls from Tier 1 NOC to resolve on-demand issues. Act as a mentor to provide training and coaching while exhibiting excellent team player skills. Lead technical bridges and provide troubleshooting direction. Interface with vendors, Engineering, and other peer operations organizations. Proactively analyze data metrics, identify problem areas, and provide actionable insight to management on how to mitigate the problem. Often serving as lead on multiple projects spanning different engineering disciplines within the organization sharing expertise and training others. Updates job knowledge by participating in educational opportunities; reading technical publications, participating in online self-paced training or OJT with team members. Submit and execute Change Management Requests, ensuring that all maintenance is properly validated to minimize subscriber impact to (ideally) zero. Create and maintain; knowledge base articles, policies, best practices, and methods of procedure (MOPs), in an ongoing effort to ensure problem management success. Qualifications Bachelor's Degree in Computer Science, Electrical Engineering, Electronics, related field, or demonstrate equivalent experience. Any of the following preferred; CCNA, CCSP, CISSP, Network+. Advanced-level knowledge of Ethernet and IP required. The successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model. 3-5 years telephony experience, including equipment and engineering. Minimum three (3) years technical work experience in at least one of the following; Routers and Switches, Softswitches, Gateways and PSTN Links, DHCP, DNS, HFC Elements, IP Video. Experience with managed routers and configurations Experience supporting and troubleshooting LAN, WAN, and various IP-related concepts. Experience with Linux and Windows environments. Direct knowledge of Adtran, Zhone, or Calix access platforms required. Knowledge of Cloud services such as SD-WAN and Cloud Wifi as well as Cloud security highly preferable. Valid driver's license and satisfactory driving record required due to occasional travel. Travel may include offsite overnight training or industry seminars. Must be able to work evenings and weekends, variable schedule(s) as necessary. Regular, consistent, and punctual attendance is required. Participate in a 24x7 on-call rotation. Must-Have Qualities A desire to learn and grow. This position will pose new challenges every day. Excellent troubleshooting and problem-solving skills with attention to detail. Excellent interpers