Manager, Inbound DC Operations

Date: Jul 2, 2024

Req ID: 3414

Location:

Elkton, MD, US

Company: Terumo Medical Corporation

Department: L&D Management

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

Join us and help shape wherever we go next!

Advancing healthcare with heart

Job Summary

The Inbound DC Operations Manager is responsible for overseeing and optimizing all inbound logistics and warehouse operations within the distribution center. This role plays a crucial part in ensuring the smooth receipt and storage of goods, DC space capacity execution, product replenishment, and compliance with safety and quality standards. The manager will lead a team of supervisors and warehouse associates, develop, and refine inbound processes, and monitor performance metrics to enhance operational efficiency.

Job Details/Responsibilities

Team Leadership:

• Lead, mentor, and manage a team of supervisors, team leads, warehouse workers, equipment operators, wave planners and other support staff.

• Set and monitor performance goals, conduct regular performance reviews, and provide coaching and feedback to team members as needed in support of talent development.

• Ensure proper resource staffing levels to meet operational demands

Inbound Operations:

• Oversee all aspects of inbound logistics, including receiving, inspection, put away, product consolidation and inventory control.

• Develop and implement efficient workflows to maximize productivity while minimizing errors.

• Coordinate the unloading and inspection of incoming shipments.

• Performs other job-related duties as assigned.

Inventory Management:

• Collaborate with the inventory control team to ensure accurate inventory counts and reconciliation.

• Implement strategies to optimize inventory storage and minimize carrying costs.

Quality Control:

• Maintain high standards of product quality and accuracy during the receiving process.

• Implement quality control processes to identify and rectify quality issues and follow requirements on the TMC Quality System processes for the distribution center.

Performance Metrics:

• Monitor and report on key performance indicators (KPIs) related to inbound operations, such as dock to stock, product consolidation, replenishment, and productivity.

• Continuously seek opportunities for process improvement, efficiency, and cost reduction.

Supplier Relations:

• Collaborate with suppliers to resolve inbound shipment discrepancies and quality issues.

• Ensure timely communication and coordination with suppliers to meet inbound shipment schedules.

Safety and Compliance:

• Ensure compliance with safety regulations and TMC company policies.

• Collaborate with the Environmental Health & Safety team to conduct safety training and audits to maintain a safe working environment.

Budget Management:

• Manage the budget for inbound operations, including labor, full time and temporary contractors, and operational expenses.

• Identify cost-saving opportunities and implement cost-control measures as needed.

Knowledge, Skills and Abilities (KSA)

• Strong organizational and critical thinking skills.

• Effective communication skills, both written and verbal.

• Strong familiarity with use of an automated ERP system for processing, inquiries, report creation, investigation and troubleshooting of warehouse issues.

• Demonstrated initiative and ability to work independently while handling multiple tasks.

• Understanding similar warehousing/logistics systems.

• Strong decision-making skills with ability to prioritize and effectively execute multiple different activities in a high-volume distribution environment.

• Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

• Proven leadership and team management skills.

• Knowledge of safety regulations and compliance standards.

Qualifications/ Background Experiences

• Bachelor’s degree in supply chain management, logistics, business administration required or equivalent combination of education, background and experience; Master’s degree strongly preferred.

• Proven experience in outbound logistics and distribution center management, with at least 5 years in a leadership role.

• 7 years of experience in an automated warehousing/distribution environment, regulated industry strongly preferred.

• SAP warehouse system working experience preferred.

• Certification in supply chain management or logistics (e.g., CSCP, CLTD) preferred.

• Experience with lean or Six Sigma methodologies for process improvement preferred

It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.