Overview

If you are interested in growing your retail career with one of the largest and fastest growing off-price retailers in the nation, join the Burlington Stores team as a Director of Field Operations ! Are you an experienced retail professional with strong leadership skills? Do you excel at creating a process-driven environment where organization and efficiency are critical to driving results? Are you an expert multitasker who would thrive in a high-energy retail environment where you need to prioritize quickly and think on your feet? If so, then this may be the right opportunity for you!

As a Territory Director of Field Operations, you will lead a team of Regional Managers and oversee the operational execution across more than 250 stores, collaborating closely with the Territory SVP and Regional VPs. This role sets the standard for operational excellence in the field and serves as a key strategic partner for field leaders to drive store performance. You will be accountable for achieving operational KPIs and for the effective adoption of new processes and tools. Your responsibilities will include ensuring sustained improvements in areas such as customer service, expense management, scheduling, receiving, and cashiering. As an expert in Burlington’s operations, you will serve as a critical liaison between the home office and the stores, and coordinate with functional partners from HR, Supply Chain, Asset Protection, and Real Estate. The ideal candidate will be a strong problem solver, coach, influencer, and communicator with experience in store operations and field management at a national scale.

Responsibilities:

• Strategy and planning : Lead operations planning for Territory in partnership with TSVPs and RVPs. Identify opportunities, develop business cases, create execution plans and manage change. Contribute to operations strategy and planning across the chain.

• Change management : Oversee and facilitate program launches and operational tests in stores. Coach field leaders on implementation, assess results, and identify improvements.

• Operations excellence : Represent process standards in stores and guide on-process execution. Deliver operations KPIs to goal from back of the house efficiency to sales floor productivity and cashiering speed. Teach RVPs/DMs to diagnose operation issues and solve them.

• Cross-functional collaboration : Engage closely with Field, HR, AP, Supply Chain, and other functions to help stores operate at their best. Represent field operations in company-wide initiatives, such as new store system projects and talent development programs.

• People development : Train, coach, and performance manage teams and mentor talent in operations roles. Establish internal processes to foster professional growth and capability development to create a high-performing organization.

Candidates must have a Bachelor’s degree in business, Retail Management or related field and at least 10 years of Retail Operations Management experience within a multi-site environment. Candidates should be comfortable utilizing Microsoft Office programs and be familiar with computerized reporting software. Travel is required to all markets within designated Territory

If you…

…are excited to deliver great values to customers every day;

…take a sense of pride and ownership in helping drive positive results for a team;

…are committed to treating colleagues and customers with respect;

…believe in the power of diversity and inclusion;

…want to participate in initiatives that positively impact the world around you;

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

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Posting Number 2024-226726

Address 833 Market Street

Zip Code 19107

Additional Locations US-NY-New York | US-NJ-Elizabeth

Workplace Type Hybrid

Position Type Regular Full-Time

Career Site Category Field Leadership

Position Category Store Operations

Evergreen No

Min USD $150,000.00/Annual

Mid USD $190,000.00/Annual