Description

On Behalf of our client Robert Half has an`exciting opportunity for a Customer Service Representative to join a team based in Elgin, Illinois. The primary function of this role is to deliver high-quality customer service, manage customer inquiries, and ensure operational efficiency. As part of the team, you will be instrumental in processing orders, coordinating with various teams, and performing administrative tasks to meet our organizational objectives.

Responsibilities:

• Accurately and efficiently process customer credit applications

• Handle inbound and outbound calls to address customer inquiries regarding product availability, pricing, and shipping timelines

• Coordinate with the warehouse staff for order processing and inventory management

• Perform data entry tasks to keep customer orders and other relevant information updated

• Provide prompt resolutions to customer inquiries to maintain high levels of satisfaction

• Send invoices to customers post order shipment and conduct billing for international invoices

• Provide backup support for team members as needed, managing tasks like order entries during their absence

• Maintain organized records through weekly filing tasks and ensure all information is up-to-date.

Requirements

• Proficient in answering inbound calls, ensuring customer queries are resolved effectively.

• 3-5 years of experience minimum

• Proficient in data entry, ensuring accuracy and efficiency in information processing.

• Experienced in email correspondence, effectively resolving customer inquiries and complaints.

• Able to handle both inbound and outbound calls, maintaining a high level of detail oriented and responsiveness.

• Experience in order entry, ensuring all customer orders are accurately processed and tracked.

• Strong multitasking skills, able to handle multiple tasks simultaneously while maintaining high quality of work.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .