JOB SUMMARY

Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience

• Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

• Motivate a team of individuals to meet or exceed established sales targets.

• Develop new sales strategies within the call center to maximize opportunities.

• Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).

• Daily monitoring of activities to ensure quality standards are met or exceeded.

• Daily monitoring of individual and team sales performance.

• Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.

• Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.

• Handle all customer complaints and escalations as required.

• Perform other duties as required by management.

• Bilingual Spanish

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English

• Knowledge of cable and telecommunications products and services

• Ability to work variable hours

• Ability to work a five-day work week which must include one weekend day

Required Education

Bachelor’s Degree or equivalent work experience required

Required Related Work Experience and Number of Years

Call Center Management Experience - 5Call Center Sales Manager experience - 1

WORKING CONDITIONS

Office environment

SIB530 2024-38891 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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