Job Information
SOS International LLC Full Stack Engineer-Help Desk in El Paso, Texas
Overview
SOSi is seeking an experienced Help Desk Lead/Full-Stack Developer to support our technology needs across SOSi platforms.
Essential Job Duties
· Manage software and web technology needs, including Journey Pathways case management and learning management systems, State Interagency Emergency Data Manager (IEDM) and other systems.
· Lead Help Desk team to ensure highest level of end-user support.
· Collaborate with operators and other software engineers to develop and debug applications.
· Interact with customers and development team to gather and define requirements while adhering to an agile software development lifecycle.
· Develop content and maintain associated systems for internal and/or external web sites, including sites hosted on classified/sensitive networks.
· Analyze and study customer requirements to determine the most effective software and web technologies to satisfy their needs.
· Design, create, test, and maintain software and web-based applications and content solutions to satisfy customer requirements.
· Design and implement dashboards and analytics leveraging datasets from built and integrated systems.
· Draft technical documents such as software code documentation, flowcharts, layouts, diagrams, charts, API documentation, code comments, and clear code.
· Engineer and maintain software and web development technical documentation to assist with software and web application maintenance and upgrades.
· Provide software process management and configuration management throughout the software/web development lifecycle using modern cloud technologies such as Jenkins, GitLab and Docker.
· Assist in database migration, database change management, data management from legacy systems to provided cloud, PaaS (platform as a service), and SaaS (software as a service) environments.
· Develop tools to track and report call volume and average time to resolution.
· Responsible for fielding emails and creating trouble tickets.
· Provide phone and in-person support to internal and external system users.
· Escalate tickets to the appropriate team.
· Ensure all tickets are updated with accurate information.
· Train and mentor clients as needed to ensure their success within the team.
Minimum Requirements
· Bachelor’s Degree in a related field or 4 years of equivalent experience.
· Demonstrates ability to communicate understanding from information that may be incomplete, indirect, highly complex, seemingly unrelated, and / or technically advanced.
· Extensive experience in software development and system architecture.
· Proficiency in backend and frontend technologies.
· Strong understanding of database design and data integration.
· Experience with real-time data processing and analytics.
· Familiarity with cloud services and DevOps practices.
· Excellent problem-solving and troubleshooting skills.
· Strong team player with excellent communication abilities.
· Must be comfortable working with and troubleshooting the Microsoft series of operating systems and applications.
· Provide support in a mission critical environment including shift work/non-standard hours, as required.
Work Environment
· Normal office working conditions.
· Requires periods of non-traditional hours including consecutive nights or weekends when necessary.
· May require ability to lift/and or move objects or packages of up to 25 lbs.
SOS International LLC
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