Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Services Representative is responsible for greeting patients and collecting, recording and balancing payments.

Primary Responsibilities:

• Greets patients as they arrive and manages 20-minute wait time

• Processes internal and external referrals

• Assists patient with intake processes including copying required documents

• Collects co-payments, co-insurance and deductibles and issues receipts

• Manages cashier box and daily deposits according to company policies

• Processes walk-in patients and visitors

• Answers phones and schedules appointments

• Manages medical records (maintains, files/scans, prepares for schedule)

• Ensures all correspondence is scanned and/or filed in timely manner

• Processes requests for medical records release and maintains appropriate logs, etc

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)

• 1+ years of experience with data entry

• 1+ years of experience with working knowledge of medical office procedures and medical terminology

Preferred Qualifications:

• ICD 9 and CPT coding experience

Soft Skills:

• Ability to accurately sort and file materials by alphabetic or numeric systems

• Effective communication and customer service skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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