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CRUNCH Assistant General Manager (El Paso, Tx - Zaragoza) in El Paso, Texas

ASSISTANT GENERAL MANAGER

Fitness Operations

Full Time, Salary Job Family: Club Staff Reports to: Managing Partner

Looking for an assistant general manager who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe.

Position Overview The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in a no judgment's environment.

Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Kids Crunch Attendants, Cleaning Attendants Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times
  • Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
  • Lead by example by delivering personal and team performance targets
  • Manage team member performance standards, with on-going development, training, and coaching Impact member retention by doing Whatever It Takes to deliver the Wow 10-Member Experience
  • Assist and support to the General Manager in the areas such as, but not limited to:
    • Scheduling and labor management
    • Member service resolution with pace and empathy
    • Resolving or escalating employee issues or concerns
    • Lead generation and outreach efforts to impact new member sales
    • New member acquisition and member integration into all services and programs offered
    • Team member goal setting, development plans, and regular staff meetings
    • Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
    • Involvement and supervision in all front desk and Kids Crunch related activities
  • Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
  • Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
  • Ensure consistent compliance with all Crunch policies, procedures, and service standards

Required Skills and Experience

  • 2 years of fitness facility and/or customer service-oriented management experience required
  • Experience executing objectives quickly and effectively including achieving KPIs required
  • Experience leading and/or supervising employees preferred
  • CPR/AED certification required (can be obtained within 30 days of hire)
  • Understanding of labor control, optional staffing levels and controls overtime
  • Ability to maintain high standards at the gym
  • Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
  • Clear communication skills, demonstrating confidence

Physical Requirements

  • This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours

Education Requirements

  • High school diploma or GED required
  • Bachelor degree in business management or related field preferred

Compensation (Salary)

  • $35,000 - 45,000 base (depending on experience)
  • $55,000 potential total annual compensation
  • Monthly and quarterly bonus opportunities

Benefits

Salaried Flexible PTO

Paid Holidays

Subsidized health insurance coverage (health, dental, vision) for full time positions

Employer Paid Basic Life and ADandD

SA

Short-term disability

Voluntary Supplemental Life Insurance for employee, child, and spouse

Free gym membership

10 days sabbatical after 5th year of employment

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