Job Title: Dispatcher

Must have at least 1 year of prior experience. Great culture environment, very fast-paced environment. Must be able to keep up to speed. Looking for great personality and positive attitude.

Job Description

The dispatcher is responsible for coordinating the activities of employees engaged in delivering products efficiently and effectively.

Responsibilities

• Confer with plant production and yard personnel to establish delivery schedules based on truck capacities, distances to delivery sites, and unloading times.

• Coordinate with customer service representatives regarding scheduled delivery times.

• Generate invoices, delivery tickets, and related shipping documents.

• Assign drivers for scheduled deliveries of concrete products.

• Generate reports of cash and charge sales.

• Strive to meet customer expectations and achieve highly positive customer satisfaction survey results.

• Coordinate with operations and sales to resolve problems and improve service quality.

• Develop working relationships with internal customers to ensure customer needs are addressed.

• Record quantities of sand, cement, gravel, and water required for each mix on loading tickets.

• Maintain radio contact with drivers to expedite deliveries.

• Recommend procedural improvements to management for enhancing customer service.

• Adhere to all company and OSHA rules and regulations and wear proper safety equipment while on plant grounds.

• Meet or exceed company safety standards.

• Perform other job responsibilities as assigned by management.

Essential Skills

• 1 year of dispatching experience preferred.

• 3 years of experience in a customer-facing role.

• Strong customer service skills.

• Ability to manage high call volumes.

• Experience in call center or logistics environments.

• Proficiency in inbound call handling.

Additional Skills & Qualifications

• Experience with service and logistics operations.

• Ability to develop working relationships with internal and external customers.

Work Environment

The work environment is an office setting with an open floor plan and cubicles. The onsite schedule is from 8:30 am to 4:30 pm, and during busy seasons, it may shift to 9:00 am to 5:00 pm. The company provides full benefits, including medical, dental, vision, and a 401k with a company match. Equipment will be provided, and there is an opportunity to work with key accounts that have been customers for over 20 years. The company offers career growth, competitive wages, and a stable work environment with over a century of history.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in El Dorado Hills,CA.

Application Deadline

This position is anticipated to close on Mar 4, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.