Slot Technician II

Casino, 5485 Casino Way, El Cajon, California, United States of America Req #14734

Tuesday, December 3, 2024

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Ensures maximum performance of slot machines by performing appropriate maintenance and repairs in an effort to minimize downtime.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Able and required to complete all Technician I job duties and responsibilities, in addition to Technician II duties.

• Answer service calls, diagnose routine machine malfunctions with proficient troubleshooting, perform machine repairs, cosmetic repairs, adjust touch screens as needed, and set game options.

• Reactivate out-of-order machines in a minimum length of time by working with Senior Parts Support Representative to ensure defective parts are ordered and readily available.

• Complete scheduled slot projects by reviewing project specifications and action plans to meet project requirements and assist with conversions and upgrades on all slot machine types.

• Installs game software by following manufacturer's instructions, set internal and external game options, re-optioning, RAM clears, coordinate bill validator pre-testing activities, software, and money test in accordance with policy and procedure.

• Complete required paperwork and communicate the verified settings in accordance with policy and procedure for accounting departments 4% variance packets and the slot department EGM weekly error reports.

• Assist during the daily drop by clearing EGM errors, repairing broken locks, and securing EGM doors.

• Update the slot technician daily pass-down and send informational emails as needed.

• Understand and recognize progressive controllers/masters, advancing in progressive setup training.

  Job Specifications: Education and Experience: Essential:

• High School Diploma or G.E.D.

• 6 months experience as a Technician I, or equivalent experience

• Customer service experience

• Experience in maintenance and repair of electronic systems and equipment

  Desirable:

• Prior experience in computer or arcade video game repair

• Knowledge of AC/DC electronics

• Multi-lingual

  Skills and Knowledge:

  Essential:

• Proficient at recall history on all slot manufacturers

• Proficient at identifying EGM cabinets and manufacturers

• Proven proficient troubleshooter

• Ability to move slot machines in excess of 200 lbs. with a hand truck/utility dolly

• Ability to regularly lift 75 lbs.

• Ability to bend and stoop

• Ability to understand and follow verbal directives and written directions

• Ability to read, write, and speak effectively in the English language

• Ability to work in a fast-paced and goal-oriented environment

• Ability to prioritize and perform multiple tasks and assignments

• Ability to use tools and equipment required for machine preventative maintenance

• Ability to use equipment in the same manner as trained

• Ability to do repetitive manual tasks for up to eight hours at a time

• Ability to work any shift

• Ability to wear required PPE (safety toe shoes, work gloves)

• Ability to work in a smoking environment

• Ability to appear for work on time

• Ability to effectively communicate with guests and team members

• Ability to complete forms

• Ability to maintain professionalism and composure

• Ability to accept constructive criticism

• Ability to work in a team-oriented environment

• Knowledge of AC/DC digital electronics

• Ability to identify EGM parts

• Efficient in MS Office

• Organizational skills/Detail orientation

• Ability to follow Safety protocol and report safety concerns

• Ability to provide guidance and instruction to team members

• Ability to conduct oral presentations to small groups

• Ability to prioritize and perform multiple tasks and assignments

• Ability to perform with minimum supervision

• Ability to learn tasks applicable to the level of position

Desirable:

• Ability to repair slot machine components and parts

• Supervisory/Managerial Accountability:

• Direct: None

• Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Other details

• Pay Type Hourly

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• Casino, 5485 Casino Way, El Cajon, California, United States of America