Description:

The Fuel Attendant works in support of the store leadership team to facilitate the completion of all outside fuel tasks and performs a variety of tasks related to different areas of the store including outside cleanliness, customer service, general fuel pump maintenance, and other fuel-related functions. The Fuel Attendant ensures an exceptional customer experience for all Royal Farms fuel customers.

Duties and Responsibilities

• Ensures that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service

• Ensures all customers are asked if they are using ROFO pay for a fuel discount

• Responds to customer requests in a timely manner

• Ensures the vehicle engine is not in operation prior to beginning the fueling process

• Requests any motorcyclist to dismount from the bike prior to beginning any fueling

• Pumps fuel into the motor vehicle after confirming the type of fuel needed

• Collects money from the customer and provides them with a valid receipt

• Maintains proper records and follows all cash handling policies related to fuel purchases

• Ensures all tools and equipment in/around the fueling stations are clean and stocked at all times

• Supports and follows all safety and loss prevention initiatives including—but not limited to—the following:

• No smoking or vaping at any time while dispensing fuel or while in the fuel pump area

• Proper use of safety equipment, including safety vest or designated uniform

• Adheres to the execution of established Royal Farms rules, policies, procedures, and systems

• Ensures the proper execution of all Royal Farms marketing programs

• Completes outdoor housekeeping functions including sweeping, cleaning, emptying trash, dusting, and washing windows

• Maintain full court of 8 pumps per person and ensure all cones are removed from the fuel court when opened

• Replenishes products and supplies to ensure the outside fueling area is stocked at all times (towels, washer fluid, receipt paper, RoFo Rewars cards, etc.)

• Communicates with the leadership team about customer requests and vendor-related concerns

• Possesses highly effective communication skills

• Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, etc.)

• Completes other tasks as assigned by store management

Requirements

The ideal candidate for the Fuel Attendant position must be at least 16 years old and:

• Understands that their success is based on their team’s success, encouraging and inspiring their coworkers to improve themselves

• Possesses strong written, verbal, and interpersonal communication skills

• Possesses organizational skills and basic computer skills

• Is physically fit, healthy, and able to be on their feet throughout the working hours

• Can work outside in all types of weather

• Can frequently lift 10 pounds and occasionally lift up to 30 pounds

• Interacts easily with diverse employees

• No experience required

• Preferably has earned a high school diploma or GED

• Has thorough knowledge of—and is committed to—Royal Farms culture and values

• Utilizes basic business math and decision-making skills