Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Training Instructor I, HIM designs, delivers, and evaluates non-clinical Revenue Cycle/HIM education and training programs for staff, management and other departments utilizing systems and/or modules to support the strategic goals in the Northern/Central Regions of the Hackensack Meridian Health (HMH) network. Includes developing end user system training and developing operational policies. Co-manages all aspects of systems training involving Revenue Cycle/ Health Information Management (HIM), or professional billing coding.

Responsibilities

A day in the life of a Training Instructor I, HIM at Hackensack Meridian Health includes:

• Coordinate and work closely with Epic Training Expert(s) at Epic headquarters to ensure end user training is developed in accordance to Epic's timeline for the northern region.

• Develop and implement end user testing scripts loaded into Epic's Testing System and continue to update them during testing and training which occur pre go-live and post go live.

• Perform needs assessments, analyze results, and identify training opportunities based on results.

• Develop and design educational offerings based on needs assessments and/or organizational/departmental requirements.

• Evaluate the effectiveness of educational offerings to ensure that knowledge and/or skills learned are being applied on the job, and have an impact on staff performance in meeting departmental/organizational goals.

• Serve as the Department and IT liaison for the northern region.

• Troubleshoot problems and address questions from end users, and provide off-hour support on an as needed basis. Provide off hours go live/upgrade support as requested. 8. Review and test each new release and enhancement; analyze impact on Revenue Cycle/HIM modules via collaboration with IT and Epic, assist in report development to support northern leadership.

• Provide consultative support to Central and Southern regional management as it relates to workflows, policies and procedures when necessary to ensure they are aligned across HMH.

• Review governmental agency websites for updates and regulatory changes, conducts monthly review sessions with the Revenue Cycle/HIM team.

• Manage and maintain documentation related to the Network Legal Medical Record Committee. (minutes, testing and validation).

• Other duties and/or projects as assigned

• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in a related field.

• Minimum of 2 or more years of education/training experience.

• System implementation experience.

• Experience in healthcare related field.

• Computer literacy in Microsoft Office programs.

• Excellent interpersonal, written and verbal communication skills.

• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Master's degree in a related field.

• Two or more years of education/training experience.

Licenses and Certifications Required:

• Epic Certifications in respective assigned Epic module(s) within 6 months of hire.

• Attend Epic's Manager's Training Courses within 1 year of being hired.

• Maintain Certification via Annual New Version Training (Epic NVT).

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Job ID 2024-149068

Department Training & Compliance

Site HMH Hospitals Corporation

Job Location US-NJ-Edison

Position Type Full Time with Benefits

Standard Hours Per Week 40

Shift Day

Shift Hours Day

Weekend Work No Weekends Required

On Call Work No On-Call Required

Holiday Work As Needed