Overview

“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.”

Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!

The Operations Manager of Clinical Support Services functions under the supervision of the President, Chief Hospital Executive and is responsible for overseeing the day-to-day operations of the President and Chief Hospital Executive's departmental processes. Manages the administrative support personnel, operations and administrative activities with an emphasis on operational efficiency and productivity. Serves as a subject matter expert, liaison and collaborates with the Department of Patient Care, Quality and Regulatory, Human Resources and IT to achieve department goals.

Responsibilities

• Develop, manage and implement workforce-planning strategies, to support critical initiatives to ensure alignment to JFK strategic goal.

• Manages and aligns resources to ensure efficient and effective staffing/support for the President, Chief Nursing Officer, Vice Presidents, administrators, and directors and the professional and clinical councils.

• Identifies and implements process improvement plans and special projects as assigned by the President and Controller to reduce spending and increase productivity and efficiency.

• Manages and monitors monthly responsibility summaries for salaries and supplies expenses as it relates to the department, special projects and assists with the budget process.

• Manages the daily operations, work schedules, workflow for the administrative activities and support personnel.

• Manages and monitors all contractual services and external vendors, including staffing, expenditures and invoices. Ensures billing functions for the Department(s) are conducted according to established policies.

• Monitors and audits the all Expensables.

• Serves as liaison and provides support and direction to sponsored events, committees, councils and strategic task forces to meet organizational and departmental priorities to ensure issues and problems are communicated, resolved and outcomes are financially aligned.

• Manage operational efficiency by promoting personnel development and skill enhancements, coaching, assigning accountabilities; monitoring, and appraising job results; and developing a climate for offering information and opinions.

• Supports efforts to improve or maintain employee satisfaction through transformational leaders' skills, effective communication techniques, accountability and the assurance of equity in employee resources.

• Administrator the Learning Management System in collaboration with Network Learning & Performance.

• In collaboration with clinical and quality teams, participate and develop innovative solutions for delivery of continuing education and performance improvement.

• Administrator for the policy system in collaboration with Regulatory Affairs, and serves as a subject matter expert for the policy application system.

• Collaborates with Quality and Regulatory Administration to manage the process to identify, reference, archive, retire and update policies, in support of the organizational goal of policy integration.

• Collaborates with the Information Technology Department to obtain/develop the necessary systems/ software/equipment, to support operations.

• Ensures direct communication of vital information to staff

• Ensures staff attends appropriate orientation programs and ongoing education to meet performance expectations.

• Recruits, interviews and hires administrative support personnel to provide the highest level of services in a timely, efficient and effective manner.

• Acts as a 'Retention Officer' to ensure that high quality staff are recruited and retained.

• Supports preparation and presentation for reviews, audits, site visits and conferences as requested.

• Adheres to the standards identified in the Medical Center's Organizational Competencies.

• Other duties and/or projects as assigned.

• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Bachelor Degree.

• Minimum of 7 years of operations management experience in healthcare or corporate sectors.

• Proficiency in Google Application.

• Comprehensive knowledge areas of responsibility policies and procedures

• Ability to foster teamwork and collaboration.

• Excellent communication and interpersonal skills.

Education, Knowledge, Skills and Abilities Preferred:

• Masters Degree.

• Knowledge of EKAM.

• Data Analyst.

Job ID 2024-152462

Department General Service Administration

Site JFK Medical Center

Job Location US-NJ-Edison

Position Type Full Time with Benefits

Standard Hours Per Week 40

Shift Day

Shift Hours Day

Weekend Work No Weekends Required

On Call Work No On-Call Required

Holiday Work No Holidays Required