As the Service Coordinator, you will serve as an integral part of the Generator Service Department. In collaboration with the Generator Service Administration Lead and the Account Manager, the Service Coordinator will work with clients, technicians, and vendors to ensure timely and high-quality service delivery. A successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously. This service team member also provides backup and temporary support as needed for other Generator Service Administration team members. Reporting Relationship: This position will report to the Generator Service Operations Manager. Primary Responsibilities: Collaboratively work with the Administration Lead, Service Managers and Account Managers to adjust planned schedules, assign technicians for priority tasks, resolve scheduling conflicts, and provide real-time progress reports from Generator Technicians and customers. Data entry of new records and the review of existing records for accuracy. Ensure all service requests are fulfilled within the required SLA response times and to the client's satisfaction. Provide regular updates to clients on the status of their generator service requests. Exercise sound and ethical business practices as they relate to clients, suppliers, and other shareholders. Research and correct discrepancies in labor, material, and transportation charges to match the work, completed in preparation of billing and Account Manager approval. Invoice pre-approved billings from the Account Manager within two business days of completed work orders. Monitor and manage past due Accounts Receivable invoices daily. Manage incoming customer service phone calls, recording the scope of work, location(s), contact information and account setup. Provide reporting to customers and/or management as needed. Follow up on outstanding customer quotes. Promote a culture of safety to office and field staff. Build and maintain customer relationships through excellent customer service skills.