Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Operations Solutions Architect will work with Senior Leadership within Operations and Implementations to design and implement programs/services across the business and provide operational support to leadership for high profile projects. The role will include the strategic management and leadership of business operations work-streams including training, technology, artifact development & maintenance, data integrity & reporting and project readiness.

We are seeking a self-driven leader with exceptional critical thinking and problem-solving abilities to drive the successful design & implementation of operational processes & projects for our team.

This position will execute on initiatives, ensuring consistency in outcomes, translate business initiatives into clear objectives for the team and deliver sustained performance to goal. They will consult with leadership and business stakeholders to review and offer recommendations for future development and roadmap opportunities.

The candidate will play a crucial role in developing and maintaining project management resources including artifacts, project plans and team trainings. Other responsibilities include supporting the team and leadership with deep dives on high visibility / high risk projects, as well as special leadership projects, as needed.

The ideal candidate will:

• Exhibit resilience, versatility and flexibility based on the needs of the business, taking initiative, pivoting and prioritizing without losing momentum

• Thrive in a fast-paced, matrixed environment, with exceptional organizational skills and work well independently and asynchronously

• Have a proven track record of successfully managing multiple initiatives, setting priorities & demonstrating sound judgment in handling complex situations

• Take initiative and is eager to solve complex problems, think innovatively and take on new challenges

• Be skilled at both the strategic & tactical – and be able to shift between them seamlessly

• Be collaborative – have proven interpersonal, communication, influencing skills to build and maintain productive relationships with colleagues & stakeholders

• Have effective oral & written communication skills for strategic consulting, influencing without authority and collaboration across a matrixed organization

• Have experience in developing program artifacts, including use cases, project plans, staffing & financial assessments to outline stakeholder needs & ensure they are met

• Be data savvy – have proven skills in data analysis to simplify, summarize & communicate complex data

• Be skilled at storytelling through presentations, providing the right level of information for the right audience

• Be tech-minded – comfortable with web-based work management & collaboration tools and familiar with leveraging AI to improve productivity across our team

• Act as a mentor for other team members and serves as a subject matter expert

• Solid background in process improvement with demonstrated experience

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Works directly with Senior Leadership in Operations and Implementations to design and implement programs/services across the business

• Supports development, delivery & maintenance of training material and artifacts to support consistent execution across the team

• Consults with Senior Leadership across business to review and provide recommendations for future needs

• Design and implement solutions leveraging data, incorporating applicable best practices with proven outcomes while supporting an agile business model

• Drive successful deployments through a rigorous project readiness

• Support adoption of innovation across the business

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of business operations experience

• 3+ years of project management experience

• 3+ years of training experience  

• Demonstrated experience of data analytic and problem-solving skills including analyzing, monitoring and creating solutions 

• Proven process improvement skills / experience  

• Proficient with MS Office Suite:  Excel, Word and Visio

• Advanced PowerPoint skills

Preferred Qualifications:

• Agile experience 

• Experience working in Asana (work-management tool)

• Tableau experience

• Healthcare Industry experience

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.