Fraud Prevention Representative

Job#:384963

Location:EAU CLAIRE, WI - Corporate Office

Department:E-Commerce

Category:General Office

Salary:Hourly

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Job Description

Why work for Menards?

• Profit Sharing & 401k, paid vacations and holidays

• Highly collaborative work environment

• On-Campus coffee shop/Cafeteria with Live music!

• Team member discount

POSITION SUMMARY:

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.

PRIMARY RESPONSIBILITIES:

· Performs fraud review for any orders that are designated for review within our systems.

· Review of flagged accounts using resources to mitigate risks.

· Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.

· Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.

· Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.

· Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.

· Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead

· Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders

· Utilize Menards provided programs, third party software and external websites.

· Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.

· Respond to fraud related issues including emails and telephone calls.

· Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.

· Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead

Skills/Requirements

POSITION REQUIREMENTS:

· Ability to communicate in a professional and articulate manner, both verbally and written

· Ability to solve difficult problems and come up with effective solutions

· Ability to plan and organize work in an efficient manner

· Must be detail oriented

· Must be willing to work occasional overtime & occasional weekends

· Must be able to work both independently and on a team

· Must be able to set priorities and hit strict deadlines

· Must be proficient with Microsoft Excel, Word, Outlook

· Must be willing to relocate to Eau Claire, WI

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