Job Title: Parts Technical Support Specialist

About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us

About our team: We are The Raymond Corporation’s Aftermarket Parts Business. We have a Parts Distribution Center (PDC) in Syracuse, N.Y. and four Micro Logistics Centers dispersed around the country. We ship service parts from our facilities to Raymond Service & Support Centers to provide world-class support to our customers and products worldwide.

About the position:

Raymond’s Customer Support Service team is looking for a Parts Technical Support Specialist. This role is open to being remote, hybrid, or onsite in Syracuse, NY. In this role, you will:

• Work directly with customers, Sales and Support Centers, Toyota Material Handling, and internal organizations to resolve technical, scientific, or engineering issues that affect the sales, installation, and utilization of Raymond products and/or services.
• Support aftermarket modification process, equipment control module programming and printing truck capacity tags.
• Routinely interface with Raymond Dealer networks in response to Requests for Assistance (RFA).
• Provide support to internal Raymond customers for New Product Development as required.
• Interpret engineering drawings, Bills of Material (BOM), and vendor furnished technical data to create Technical Illustrations for use in Product Support Publications.
• Ensure timely availability of technical documentation information to meet Company and Customer needs.
• Maintain and update information database with appropriate supporting material.

About you:

• A Bachelor’s Degree in a technical field.
• 2 + years of experience in a technical related field.
• Ability to read and interpret supplier drawings and BOMs.
• Strong organization, critical thinking, communication, and teamwork skills.

It would be great if you had:

• Experience with JD Edward, Microsoft Office Suite, SAP, Oracle CRM, and ServiceNow.
• Experience in Material Handling.

About the total compensation package: Salary - $60,000 - $88,000 per year. Compensation depends on the selected candidates education, skill and experience.

Relocation – This position may qualify for relocation.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, & Volunteer Time
• Tuition Aid Program