Dispatch Officer - Security

American Dream, 1 Meadowlands Plaza, East Rutherford, New Jersey, United States of America

Req #794

Monday, September 9, 2024

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce&Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys“R”Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.

For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream (http://www.instagram.com/americandream) and TikTok @americandream_official (https://www.tiktok.com/@americandream_official) .

KEY OBJECTIVE(S)

The main purpose of the Security Dispatcher is:

• To ensure safety and security of American Dream Guests, Tenants and Employees. To receive calls, relay messages and handle requests for assistance from tenants, guests, and mall staff. To operate the numerous electronic systems located inside Dispatch.

  PRIMARY RESPONSIBILITIES

• Promptly answers incoming radio and telephone calls, prioritizes requests for assistance and dispatches appropriate personnel following established procedures.

• Requests assistance from appropriate local or federal Law Enforcement agencies as necessary.

• Constantly monitors for suspicious activity.

• Monitors various alarm systems and responds to trouble signals according to procedure; monitors Closed Circuit TV system.

• Maintains complete and accurate logs and records.

• Compiles Digital Video and Audio Footage from generated reports.

• Enters process and retrieves computerized data as requested.

• Answer guest questions and provide assistance when needed.

• Maintain the safety and cleanliness of the facility.

• Perform other duties as assigned.

  DESIRED QUALIFICATIONS

• Must be at least 18 years of age.

• High School diploma or equivalent required, post secondary education preferred.

• No record of conviction for crimes against persons or property.

• Must have good customer relations skills, effective reading, and writing and communication skills.

• Must be able to multitask.

• Ability to remain calm and effective in stressful situations.

• Ability to accept direction.

• Ability to work variable and/or rotating shifts, which include nights, weekends and holidays.

• Must possess good computer skills.

• Fire prevention background and/or Simplex certification is a plus.

• Six (6) months prior public safety/security dispatching experience or equivalent education preferred.

• Must be able to successfully complete a 4-week training program.

• SORA license is required

  PHYSICAL JOB REQUIREMENTS

• Sitting, frequently, 90% of time

• Stand and move, occasionally, 20% of time

• Perform repetitive motion (using keyboard), frequently, 90% of time

• Kneel and bend, infrequently, 5% of time

• Reach at or above shoulder level, infrequently, 5% of time

• Reach at or below shoulder level, infrequently, 10% of time

• Lifting/carry up to 10 pounds, infrequently, 5% of time

• Lift/Carry up to 30 lbs, infrequently, 5% of time

• Stoop/Squat, infrequently, 10% of time

• Handle larger items such as boxes or packages, infrequently, 10% of time

  American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

Other details

• Job Family AD

• Pay Type Hourly

• American Dream, 1 Meadowlands Plaza, East Rutherford, New Jersey, United States of America

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