JOB SUMMARY Responsible for: All aspects of management for Residential Support Specialist staff within emergency housing programs. Ensuring that quality services are provided effectively and in accordance with guidelines established by CHI, OTDA, Suffolk County Department of Social Services, and other funding sources as appropriate. SECTION 1: JOB-RELATED DUTIES ESSENTIAL FUNCTIONS These duties are essential and specific to the successful implementation of this position. * Provide consistent supervision and support for all Residential Support Specialist staff. * Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly). * Ensure RSS staff are up to date and in compliance with all required trainings. Provides on-site training and feedback as needed. * Responsible for scheduling and coverage of RSS shifts at location. * Act as a liaison for CHI by implementing timely and effective communication with outside entities. * De-escalate potential crisis situations and document all situations and interventions. * Audit logs, incident reports, and all other required documentation to ensure compliance with applicable rules and regulations. Provides guidance on appropriate documentation to RSS staff. * Conduct fire drills and evacuate the building when necessary. * Ensure that the program is providing quality services and is compliant with program requirements. * Educate clients about the program policies and procedures. * Prevent loss of income to CHI as a result of vacancy loss and lost shelter payments, property, etc. * Assist the management team in communication as well as being an on-call supervisor. This job description in no way states or implies that these are the only job duties to be performed by the employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.