Working/Functional Title

OPERATIONS MANAGER

Position Summary

The Eli and Edythe Broad Art Museum expands perspectives through art by connecting to people to ideas and each other. Our focus on contemporary art---in conversation with the historical---encourages engagement with timely issues of local and global significance. Featuring local, national, and international artists, a permanent collection of over 10,000 works, and dynamic public programming, we invite everyone to explore with us. We are dedicated to amplifying stories and perspectives from historically underrepresented communities. We aim to create an inclusive environment for meaningful conversations with the diverse communities we serve. Our approach is guided by values of co-creation and co-learning. We use community-centered strategies to address implicit bias, systemic racism, and social inequalities. These efforts support our goal of creating a more just and equitable society through the arts. 

Position Summary

The Operations Manager oversees museum operations for the MSU Broad Art Museum creating an inclusive and accessible environment for the diverse museum constituency served. Reporting to the Deputy Director, this position is responsible for the oversight of all operations that support visitors to the museum and logistics around program and events held at the museum ensuring a positive visitor experience. The operations team includes three additional full-time staff and student employees ensuring successful daily museum operation through coordination of visitor services, events, building management, retail sales, audience data and security. Regular work during weekends and evenings is required.

Characteristic Duties and Responsibilities

• Manages facility scheduling and use of building for internal and external activities.  Manages building operations in coordination of public and private events, projects, daily activities, and maintenance needs for Museum.
• Serves as Museum representative for University departments, support units and vendors to coordinate and facilitate museum operations and maintenance.  Key departments include Infrastructure Planning and Facilities and Department of Police and Public Safety.
• Develops and implements processes to ensure efficient building operations.
• Ensure Museum delivers a quality experience to all visitors and users through personnel, process and facility management.   
• Facilitates an inclusive, accessible, and welcoming environment for all museum visitors.
• Develops, implements, and monitors the annual building operating budget including revenue streams.
• Develop, implement and maintain Museum event management practices including hands-on planning and event execution.
• Forecasts short- and long-term building needs in accordance with museum industry recommended best practices and manufacturer's instructions.
• Maintains health, safety, and security standards to ensure compliance with University, State, and Federal rules and regulations, in coordination with relevant University units. 
• Sustains working knowledge of museum field best practices and maintains American Alliance of Museum's accreditation standards.
• Oversee Museum's existing and future revenue streams including facility rental events and retail sales.
• Ensure daily operation of the Museum through staff scheduling and emergency response as needed. This position will serve as manager on duty in rotation with other operations staff.

• Maintain accurate, efficient and relevant organizational tracking procedures and reporting. Data to include but not limited to visitor information, sales information, building usage, program attendance and survey results.

   

Minimum Requirements

Knowledge normally acquired in the first two