Working/Functional Title

Assistant Vice President of HR Operations

Position Summary

Michigan State University (MSU) is seeking a skilled and innovative leader to serve as the Assistant Vice President (AVP) of Human Resources Operations reporting to the Vice President and Chief Human Resources Officer and serving as critical member in HR leadership team. This critical role is responsible for overseeing and optimizing HR processes, ensuring that HR staff and IT solutions work seamlessly to deliver efficient and effective services across the university. The AVP will lead efforts to streamline HR operations, enhance the use of technology, and support the strategic goals of the university by fostering a collaborative and solutions-oriented environment within the HR team. The AVP will also focus on improving customer service and responsiveness, setting benchmarks, and ensuring HR services meet the needs of employees, HR partners, and stakeholders. The AVP will need to be an effective change leader who can take risks to find better ways of accomplishing goals and improving HR service and operations. They should be able to recognize trends, patterns, and events to improve the current state of the HRIT/HRIS function.

Key Responsibilities:

• 40%-Operational Leadership:

• • Oversee the daily operations of HR processes, ensuring efficiency, consistency, and alignment with university objectives. Manage all aspects of technology service delivery, including high-level consultation with senior leadership, product development, and prioritizing multiple projects and venues to ensure services add value.
  • Identify and implement process improvements to enhance HR service delivery, reduce redundancies, and improve overall efficiency. Lead initiatives to automate and digitize HR workflows, reducing manual tasks. Continuously evaluate and refine HR processes to ensure they meet the evolving needs of the university.
  • Lead the integration and optimization of HRIT solutions, including HRIS and other digital tools, to streamline operations and support data-driven decision-making.
  • Ensure HR operations comply with university policies, as well as federal, state, and local regulations.
  • Oversee HRIT, HRIS, HR Finance, project management and HR services functions
  • Collaborate with MSU IT, Finance, Faculty and Academic Staff Affairs, and other university departments and stakeholders to develop and implement innovative HR solutions that enhance service delivery and user experience.

  • Drive improvements in customer service and responsiveness within HR, ensuring HR services are delivered in a timely, professional, and customer-focused manner.

     

• 40%- HR Technology Management:

• • Ensure the integrity, security, administration, and confidentiality of HR data, including demographic, benefits, and payroll information, complying with relevant data protection regulations.
  • Lead efforts to implement new HR technologies and systems, providing strategic direction and oversight for successful deployment and adoption.

Develop written guidelines and procedures for use with related HR systems. Manage and maintain all related documents, manuals, job aids, and training.

Identify areas of opportunity or process improvements to leverage technology through a documented organizational roadmap.

Serve as a contact for HR computer equipment, including hardware and software management. Research and make recommendations on the use and acquisition of computer systems, desktop, and web applications to support and augment HR processes and improve efficiency through technology.

Interpret and provide direction on applica