This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12091225

Duties and Responsibilities:

• Extends complimentary items and services to our guests by analyzing a guests play that is within the established guidelines
• Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
• Attracts, develops and maintains relationships with target customers through the delivery of personalized service
• Greets and hosts target customers while on property
• Ensures and promotes target customers have a players club card in use while on property
• Arranges for appropriate level of complementries during visit
• Arranges and assures execution of special services
• Utilizes HMS as a tool to document, track, and develop pipeline
• Appropriately resolves/deters customer complaints
• Conducts phone marketing to target customers; Invites them to the property or to special events
• Markets and fills promotional events, both hosted and casino related
• Creates an atmosphere of luck and celebrates customer wins
• Must attain goals to meet company objectives
• Other duties and responsibilities as assigned