Job#: 2043542 Job Description: Technical Support Specialist Location: Eagan ONSITE Requirement Summary: The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Job Responsibilities: * Update knowledge and skills to keep up with rapid advancements in computer technology.* Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.* Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.* Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.* Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications. Skills: * Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. * Basic ability to work independently and manage one's time. * Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. * Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Education/Experience: * Bachelors degree in computer science or related field or equivalent training/education required. * 2-4 years customer service related experience required.