Description

Position at Matson Navigation Company of Alaska, LLC

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About the Role

The Gatehouse and LTL Supervisor will supervise personnel of yard, customer service, and gate dispatchers in all aspects of PUandD bookings and customer service-related functions to include training, work practices, productivity, and discipline, ensuring efficient operations to include compliance with policies and regulations as applicable. Ensure communication flow for equipment control to the gatehouse manager.

What you'll do:

• Ensure processing of Less-Than-Load (LTL) documentation, Bills of Lading (BOL), arrival notices, etc. Maintain files and record and forward collections and transmittals.
• Supervise labor in loading, unloading, processing, and delivery of freight.
• Collection and reconciliation of freight payments
• Process claims for OSandD.
• Supervise daily gatehouse PUandD and customer service operations.
• Manage Matson and Maersk bookings, billings, and reporting.
• Develop relationships with internal and external customers, union labor, and interdepartmental associates.
• Create and retain vessel and barge reports.
• Create/review detention reports and Matson third-party billings.
• Ensure DOT, OSHA, and HazMat regulations, rules, and procedures are adhered to including the management of safety meeting minutes and hours of service documentation.
• Occasionally attend daily safety meetings.
• Accountable for efficient customer service and road operations to include daily road dispatches, create/submit dispatches if and as needed. Review weekly gatehouse PUandD and customer service cost reports with gatehouse manager.
• Ensure customer satisfaction while adhering to company policies and standards.
• Assist gatehouse manager with all warehouse and gatehouse-related operations as needed.
• Create and submit weekly Maersk ancillary and update the monthly Outport and Genset billings at the absence of the gatehouse manager as needed.
• Ability to read and interpret the collective bargaining agreement as well as discipline under the guidelines of the agreement.

You have these skills:

• Customer Focus - Ability to gain insight and identify opportunities to benefit internal customers, external customers, and the company.
• Effective Communications - Ability to communicate in a variety of settings, including one-on-one, small and large groups, or among a diverse group of customers or position levels.
• Decision-Making - Makes quick decisions in time-sensitive situations. Must be able to consider all relevant factors and use appropriate decision-making criteria and principles.
• Directs Work - Demonstrates leadership capabilities by stepping up and tackling tough assignments and provides direct and actionable feedback.

And thes qualifications:

• One to two years' experience in a transportation-related field.
• Extensive computer software, report writing, and data entry knowledge including Microsoft Office, Outlook, Excel, and Word. Proficient in use of Internet and data entry skills.
• Highly organized and detail-oriented.
• Ability to gather and analyze information and make appropriate decisions in a number of conditions under tight timeframes to meet cost and service requirements.
• Ability to exhibit flexibility and adapt to change and stress in ambiguous situations. Able to adapt to changing hours and other variables.
• Strong supervisory and team-building skills. Ability to establish goals, set priorities, and schedule daily responsibilities in a constantly changing environment.
• Must be able to problem solve multiple issues from varying angles, resulting in the best possible decision for the company as a whole.
• Interacts effectively and develops rapport with associates, managers, departments, and locations. Must work effectively with customers, vendors, and labor groups.
• Evaluate situations and take initiative on issues as needed.
• Adapt to and work effectively within a variety of situations with individuals and groups, promoting teamwork and cooperation.
• Must be able to take ownership over tasks and strive for continued improvement.
• Ability to guide and inspire others to accomplish goals.
• Ability to supervise and discipline under union contract environments.
• Ability to work various shifts and hours including weekends and holidays as needed.

Physical Requirements:

• Ability to set in front of a computer for at least two hours at a time.
• Ability to lift 10 lbs. on occasion.
• Ability to stand, bend, walk, kneel, reach, push pull, talk, and hear.
• Work in all types of weather conditions and perform work outside as needed.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

#MI

Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.