Project Management Office Manager

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Project Management Office Manager

Salary

$96,200.00 - $153,941.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Remote Employment

Flexible/Hybrid

Job Number

24-05058

Department

Technology Solutions

Opening Date

08/19/2024

Closing Date

Continuous

• Description

• Benefits

• Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $96,200 - $153,940

Work Day/Hours: 8am - 5pm

The City of Durham’s nationally recognized, award-winning Technology Solutions Department (https://durhamnc.gov/830/Technology-Solutions) builds and aligns the City’s information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham.

To manage two functions within the Technology Solutions Department, the Solution Development Office and the Project Management Office. Manager is responsible for ensuring satisfactory customer service by providing administrative, project management, program management, and solution development support. This is accomplished by establishing support priorities, coordinating between various departments/stakeholders, and overseeing and maintaining a portfolio of IT services. Other duties include attending meetings, providing support to customers, and supervising employees either directly or functionally as part of the project team.

Manage daily project activities for the City's portfolio of IT projects from inception of project requests, approval lifecycle via the IT Governance process, and implementation of approved projects by ensuring use of project management best practices as outlined in the PMBOK; develops a detailed project schedule to monitor progress and completion of tasks assigned to various project staff, both internal and external to the City; functionally supervise all project team members. Assists in defining the project scope and objectives and ensuring technical feasibility. Provide direct project management by communicating with various stakeholders and project teams via telephone, email and project team meetings; resolve project issues when identified; adjust project plans when necessary. Ensure resource availability and allocation. Provide accurate reporting to the Technology Solutions Director/CIO and the IT governance committees regarding the status of each project in the PMO. Ensure the maintenance of key dashboards for internal and external reporting. Provide recommendations to ensure projects stay on track according to established project schedules. Oversees the business analysts and facilitates the solution development process, ensuring accurate development of business cases for CIP IT projects. Facilitates the IT Governance Steering Committee process, to include development of potential IT project business cases, meeting facilitation, project scoring facilitation, and reporting.

Duties/Responsibilities

• Manages department operations for an assigned enterprise technology function; supervises staff, including planning, assigning, and evaluating work, training and coaching; plans and prioritizes programs, projects, and operations; develops, implements and monitors policies and procedures; convenes and conducts meetings; and ensures compliance with applicable regulations, policies, and procedures.

• Prepares and manages an assigned budget; monitors and approves expenditure; evaluates needs and allocates/requests resources; prepares cost estimates; researches and analyzes data and reviews the work of others; and makes and approves budget-related recommendations in area of assignment.

• Oversees the preparation of reviews, reports, proposals, plans, demos, contracts, presentations, and other documentation; oversees the research, analysis, review and findings of information; develops recommendations and reviews/approves recommendations of those supervised; and ensures compliance with project contracts and applicable standards, regulations, policies, and procedures.

• Collaborates City leadership, City departments, and/or external agencies; serves on committees, representing the department and functional area of expertise; represents the City on matters of policy and regulation; establishes and maintains partnerships; provides professional assistance and expert technical consultation; and responds to and resolves escalated inquiries and complaints.

Minimum Qualifications & Experience

• Bachelor’s degree in computer science or a directly related field

• Six years of professional information technology experience in area of assignment

• Two years of information technology supervisory experience.

• Project Management Professional (PMP) certification

• Proficiency in Project Management Tools (MS Project, MS Planner, Microsoft Excel)

Additional Preferred Skills

• Master's degree in business administration or other related business fields preferred

• Strong analytical skills in business case development preferred

Benefits – General Full-Time Employees

• 12-13 paid holidays per year

• 13 standard work days of vacation per year

• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

• 2 weeks paid military leave per year

• Medical, dental, vision, and supplemental life insurance plans

• State and City retirement plans

• Short and long term disability plans

• Paid temporary disability leave for specified conditions

• City contribution of 13.6% into the N.C. State Retirement System

• Paid funeral leave

• Employee Assistance Program - personal and family counseling

• Paid life insurance equal to annual salary

• 48 hours for volunteer work each year*

• 4 hours parental leave each year

• Workman's Compensation Insurance

• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)

• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)

• State retirement plan effective first day of the month following date of hire

• Health insurance effective first day of the month following date of hire

• Dental and life insurance, after one year of service

• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

  01

  Where did you first hear about this opportunity?

• City of Durham Website

• Walk in

• Job fair

• Employee referral

• Professional organization Please list the organization in "other" box below

• Internet posting Please list the specific web site in the "other" box below

• Craig's List

• Facebook

• LinkedIn

• GlassDoor

• governmentjobs.com

• Monster.com

• Indeed.com

• Employment Security Commission

• Magazine/Newspaper

• Other

  02

  If you listed "other" above please give specific web site, organization, or publication.

  03

  Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

• High School Diploma or Equivalent (GED, HiSET, TASC)

• Associates Degree

• Bachelor's Degree

• Master's Degree

• Doctoral Degree (PhD, Juris Doctorate)

  04

  Please list the area of academic focus your degree is in: (such as Major, Minor or concentration).

  05

  How many years of related professional information technology experience do you have?

• No related experience

• Less than 1 year of related experience

• 1 year but less than 6 years related experience

• 6 years but less than 10 years related experience

• 10 or more years related experience

  06

  How many years of experience do you have in a supervisory/management capacity?

• No supervisory experience

• Some supervisory experience but less than 1 year

• 1 year experience but less than 2 years

• 2 years experience but less than 6 years

• 6 or more years supervisory experience

  07

  Do you have a Project Management Professional (PMP) certification?

• Yes

• No

  08

  Are you proficiency in Project Management Tools (such as MS Project, MS Planner, Microsoft Excel)?

• Yes

• No

  09

  How would you rate your analytical skills in business case development?

• No experience

• Beginner level

• Intermediate level

• Advanced level

• Expert level

  Required Question