Description If you love building solid customer relationships and want to work in the growing Retail industry, you might be the Customer Service Representative Robert Half is looking for. Are you an articulate, highly-skilled candidate? You could find an excellent career opportunity in this Customer Service Representative position. This could be the Durham, North Carolina Customer Service Representative position you're looking for, if you're available for a short-term contract / temporary to hire engagement. This position is for candidates who work well in a dynamic, rapidly-changing call center.

Responsibilities

• Offer friendly, accurate customer service in a timely fashion

• Field and send out send written business correspondence

• By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

• Manage incoming telephone calls Requirements - Solid understanding of customer service

• Demonstrated ability to interact effectively with internal and external partners and clients/customers

• Excellent computer skills

• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• 2+ years of past relevant experience

• Ability to communicate verbally and in writing effectively throughout all levels of the company

• Excellent problem solving skills in Microsoft Office applications

• Positive attitude and an engaging businesslike approach

• Strong customer service and office administrative skills

• Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .