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Kelly Services Collections Specialist in Durham, North Carolina

Kelly Services is currently seeking a Collections Specialist for one of our top clients in Durham, NC.

Why should you apply?

  • This is a permanent, full-time position.

  • Solid benefits package (Medical, Vision & Dental benefits from the 1st of the month following start date, 20 days PTO per year, accrued monthly following start date, 12 holidays per year, Company paid Long and Short-term disability along with Life Insurance, 401k company contribution, etc.)

  • Salary: $55,000 to $65,000

  • Monday through Friday - 8:00 am - 5:00 pm

What’s a typical day as a Collections Specialist? You’ll be:

  • The Collections Specialist will ensure that customer payments are received according to agreed terms, investigate delinquent accounts, reconcile accounts, contact customers, and prepare standardized reports on credit/collections’ status.

  • Improve cash flow management through the reduction of accounts receivable to meet DSO objective by initiating collection process on due and overdue accounts through the contacting of customers to generate payment.

  • Examine weekly Aged Trial Balance for assigned accounts to determine delinquent customer balances to be collected. Provide weekly detailed notes on collection progress for these accounts to Credit Control Manager.

  • Address and assist in the resolution of customer invoice queries by following up with other departments (BD, Project Services) within the US and/or UK. Reconcile account balances and maintain detailed and accurate collection activity reports. Identify and clear unreconciled cash on customers’ accounts. Identify older balances on accounts and investigate and execute the optimum course of action to collect balances due.

  • Special projects – request credit notes through use of the Credit Note Authorization e-form, when needed; submit customer account balances for bad debt write off; initiate customer refund requests.

This job might be an outstanding fit if you have:

  • Associates Degree in Business or

  • 3+ years in Commercial Collections field

  • 3+ years’ experience in one of the following areas:

  • Commercial collections

  • Customer Service/Client relations; internal / external

What happens next?

  • Apply now as a Collections Specialist!

  • Application is received!

  • Phone interview with a Kelly Recruiter within 24 hours if your skills and experience look like a good fit

  • Potential Interview with Client

Apply to be a Collections Specialist today! and please send your most updated resume to

Looking forward to working together!

hashtag #Collectionsspecialist #collections #P1

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.