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As an Associate Vocera System Administrator, you will sustain and optimize deployed Vocera communication and collaboration solutions in a live customer environment. You will be the go-to resource for clinicians and hospital staff to provide training and other support functions. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission to make healthcare better.

Primary work location: 508 Fulton Street, Durham, NC. 277005

What you will do:

• Manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current

• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices

• Manage Vocera devices:  Maintain accurate inventory records, manage the RMA process and spares pool and document all processes

• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training

• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions

• Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization

• Collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues

• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

What you need:

• Bachelor's degree in Nursing, Business or IT or additional 6+ years related work experience

• 2+ years’ clinical or healthcare IT (HIT) experience required

• Must be a US Citizen

• Demonstrated success in delivering excellent customer support

• Prior experience supporting clinical end users through rounding and training preferred

• Demonstrated ability to work in high pressure environments with physicians and nursing staff

• Experience with clinical workflow analysis and design

• Proficient with Microsoft Office Suite

#IND1

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.