Job Information
TEKsystems IT Deskside Support in Dunwoody, Georgia
Responsibilities:
· First Point of Contact: Serve as the initial point of
contact for all IT-related inquiries, incidents, and service requests from
employees.
· Technical Support: Provide timely and effective
technical support to resolve hardware, software, and network issues for
end-users.
· Troubleshooting: Diagnose and troubleshoot technical
problems, including desktops, laptops, printers, and mobile devices.
· Ticket Management: Service Now, manage and prioritize
service desk tickets using our ticketing system, ensuring all issues are
tracked and resolved within established service level agreements (SLAs).
· Documentation: Maintain accurate records of all
service requests, resolutions, and troubleshooting steps taken for future
reference.
· User Training: Offer basic training and guidance to
end-users on IT systems, applications, and best practices.
· Software Installation: Assist with software
installations, updates, and configurations on user mobile devices.
· \ Security Compliance: Ensure compliance with IT
security policies and protocols, including user access management and password
resets.
· Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services:
hardware rollouts, refreshes, and other hardware deployment related activities
on PCs, laptops, printers, POS devices, etc.
· Install, maintain, and support the operation of network printers, Windows based
workstations and laptops, and a nation-wide VOIP telecommunications system Provide
1st/2nd level Help Desk support
· Assist with the on boarding of new employees by ensuring that new user accounts and
access is configured, and computers are setup. Ensure management of assets as
part of the Onboarding and Off-boarding processes.
· Responsible for managing events and IT security alerts such as Antivirus notifications,
Software patches and Health status of IT infrastructure components.
Qualifications:
Bilingual -- Provide support to end users in Spanish and English
· Must have a Diploma/Degree from a recognized IT program
· 5 days / week in Atlanta office to start
· Local site support (travel to surrounding Atlanta location) as needed. Potential out of state travel as needed for
projects and implementations.
· A+ certification & at least one certification from either Cisco or Microsoft
· A minimum of 3 to 5 years of deskside support experience
· A minimum of 3 to 5 years of IMAC experience doing hardware rollouts, refreshes,
and other deployment related activities
· A minimum of 3 to 5 years of break-fix experience
· Familiar with network cabling, testing, patch panels and associated tools
· Have strong internetworking and troubleshooting skills
· Other vendor certifications from OEMs (Dell, Lenovo, HP) considered an asset
· Must be a self-starter and have the ability to manage multiple tasks
· Exceptional customer service skills
· Good communication skills
· Ability to work independently or as part of a team
· Ability to complete tasks effectively with minimal supervision
· High-level skill set
· Outstanding people skills
· Proficient in Windows 10 / 11 and Mac devices
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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