Job Descriptions:

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

The Sales Manager is responsible for partnering with management to drive the Sales & Marketing efforts for the hotel and build strong client relationships. The goal is to maximize banquet and catering revenues in conjunction with over-all revenues. Works closely with support departments that impact sales and provides outstanding customer service on behalf of the property and its ownership. Creates and maintains a unique guest experience, execute on brand standards, and builds awareness of hotel and over-all brand in the local community.

Core Job Responsibilities

• Assists DOSM and Food & Beverage (F&B) Manager with determining annual catering and F&B revenue goals and assists with controlling costs

• Partners with F&B Manager to provide support in F&B operations

• Ensures the sales call process is generating maximum profit for the hotel by implementing marketing strategies; analyzes trends and tracks results

• Champions, prospects, fosters engagement, and raises awareness of the brand

• Maintains catering sales projections and/or goals by mix of business

• Keeps current with supply and demand, changing trends, economic indicators, and comp set activities

• Exemplifies a high professional standard and ensures monthly sales goals are met

• Provides hands-on support for sales team as leads are generated and new business moves through the sales cycle (from the initial inquiry to definite status)

• Develops and implements new sales initiatives, strategies, and programs to capture key demographics

• Continually develops knowledge of the business climate, geographic market, and competition for new and existing accounts

• Networks and prospects new and existing accounts while developing and maintaining excellent client relationships

• Responsible for selling/coordinating/detailing meeting space and food and beverage service

• Develops and delivers account strategy relating to overall hotel performance

• Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability

• Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in specific brand software on a regular basis

• Responsible for client satisfaction by ensuring the clients’ needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brand and as expected by ownership

• Ensures effective communication of client needs from sales department to appropriate operational departments

• Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals

• Ensures all company, brand, and department specific training requirements are met

• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs

• Completes other tasks and duties as assigned based on business needs

Required Experience:

MINIMUM REQUIREMENTS

• Minimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experience

• Proven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferred

• Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions

• Ability to learn and understand profit and loss statements, as well as the ability to assist GM and DOSM to create and adhere to an annual budget

• A passion for the mission, vision, and values of Sherman Associates

• Schedule may vary due to the specific needs of the hotel

WORK ENVIRONMENT

• This job operates in a professional office environment

• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level

PHYSICAL REQUIREMENTS

• Must be able to sit or stand at a desk or other areas of the property throughout the day based on business needs

• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day

• Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner

• Must be able to lift up to 25-30 lbs. occasionally

• Requires grasping, writing, sitting or standing, moving about freely, repetitive motions, bending, and communicating effectively

Keyword: sales, sales manager, hotel, hospitality, events, event planning, organization, hotel tours, brand, social media, meeting, conference room, duluth, Sheraton

From: Sherman Associates