Employment Type:

Full time

Shift:

Day Shift

Description:

Days (9:30 AM - 6:00 PM)

POSITION PURPOSE:

The Clerical/Billing Support Specialist is responsible for performing excellent customer service to outpatients, visitors, hospital staff and healthcare providers and their office staff in a quick, efficient manner. The clerical staff is responsible for handling phone calls, processing patient data and payments, placing test orders/results, processing insurance payments, and maintaining laboratory records.

Details:

Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs

• Education reimbursement

• Personalized health insurance plans including dental and vision

• Paid time off

• Long- and short-term leave

• Retirement planning

• Life insurance coverage

What you will do:

• Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.

• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

• Performs other duties consistent with purpose of job as directed.

• Demonstrates a high level of customer service & communication skills as the first contact with clients, patients, and payers either on the phone or face-to-face.

• Answers incoming calls in a pleasant, professional manner and resolves caller's request if possible. Routes other calls to the appropriate staff member or department.

• Responsible for obtaining, validating and accurately entering patient billing and insurance information for both client and account billing, including Medical Necessity checks, obtaining Advanced Beneficiary Notices of Non-Coverage, and contacting providers in a professional and courteous manner to obtain missing billing information.

• Ensures timely distribution and routing of all laboratory reports, daily notifications, client invoices, and patient statements.

• Ensures all incoming communications, including departmental mailings, postal mail, email, and faxes, are acted upon in a timely manner.

• Adheres to all Laboratory and Hospital Policies & Procedures. Observes all safety and infection control practices where indicated. Maintains a neat and orderly workplace.

• Demonstrates the ability to organize, prioritize, execute and follow up on daily workflow, both independently and with co-workers. All tasks are owned by the individual until resolution or another person accepts ownership. Assists others as time and workload permit.

• Follows established policies and procedures for the accurate collection, recording, transporting, and posting of cash receipts and other forms of patient payments.

• Maintains confidentiality with all information consistent with HIPAA and laboratory policy.

• Reconciles billing errors, submits claims manually or electronically to payers, monitors claims, process denials, and monitor bad debt.

• Attends workshops and continuing education seminars that are applicable to job duties.

• Performs reconciliation of monthly invoices from service providers.

• Performs reconciliation of monthly invoices from service providers.

• Enters new physician and clients in the LIS and billing system and keeps their information current by updating information as requested.

• Accountability - Holds self and others accountable for behaviors and results. Takes responsibility for own work and supports others in accomplishing their work. Is open, honest, and ethical and complies with all policies, procedures, laws and regulatory requirements. Takes ownership for providing solutions to problems and demonstrates sound judgment in decisions and actions.

• Continuous Learning - Pursues learning and self-development on an ongoing basis. Demonstrates the appropriate knowledge, skills, and abilities in their given field. Proactively takes responsibility for learning about trends, changes, continuing education and certifications as required by the job. Seeks feedback on strengths and areas for improvement.

• Effective Communication - Practices open, honest, and respectful communication to achieve mutual understanding. Asks questions and practices active, supportive listening to understand diverse perspectives. Conveys information in a way that invites feedback and is respectful of others.

• Patient/Customer Focus - Creates effective solutions for the needs of patients, fellow employees, and guests.

• Positive Relationships - Builds and strengthens relationships to successfully achieve organizational results. Works well with others within and across departments to achieve positive results. Interacts effectively with people of different backgrounds, cultures and perspectives. Maintains the self-confidence and self-esteem of others.

• Quality/Process Improvement/Patient Safety - Seeks to make “what is” better and embraces needed change. Practices openness to new processes and technologies. Works in a collaborative way to implement new ideas, methods and processes that improve quality and patient safety. Proactively seeks to improve team performance.

What we are looking for:

• High School Diploma or GED required.

• Training in medical billing and insurance preferred.

• Proficient keyboard skills and basic understanding of computers and software required.

• Understanding of commonly used medical terminology preferred.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton (https://www.mercyone.org/location/mercyone-fulton-family-medicine) specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

• MercyOne Dubuque Medical Center (https://www.mercyone.org/dubuque/find-a-location/)

• MercyOne Dyersville Medical Center

• MercyOne Elkader Medical Center (https://www.mercyone.org/location/mercyone-elkader-medical-center)

• MercyOne Clinton Medical Center

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:

• Reverence

• Commitment to Those Who are Poor

• Safety

• Justice

• Stewardship

• Integrity

Our Vision:

• We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:

• Listen to understand.

• Learn continuously.

• Keep it simple.

• Create solutions.

• Deliver outstanding service.

• Own and speak up for safety

• Expect, embrace and initiate change.

• Demonstrate exceptional teamwork.

• Trust and assume good intentions.

• Hold myself and others accountable for results.

• Communicate directly with respect and honesty.

• Serve every person with empathy, dignity and compassion.

• Champion diversity, equity and inclusion.

Our Promise:

• We Listen.

• We Partner.

• We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran