OPERATIONS & MGMT CONSULTANT MGR - SES - 64066469

Date: Sep 13, 2024

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Requisition No: 837277

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 64066469

Pay Plan: SES

Position Number: 64066469

Salary: $68,000.00 - $70,000.00

Posting Closing Date: 09/27/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Job posting category - Open Competitive

Your Specific Responsibilities :

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. The incumbent will perform primary duties and responsibilities related to the oversight of Public Health Accreditation (PHA), Performance Management (PM), Quality Improvement (QI), Strategic Planning (SP), Workforce Development. Incumbent’s main responsibilities will be to lead the department in its QI, Accreditation and SP efforts and to align local efforts to the State Office in the areas including but not limited to PHA, QI, PM, SP, Workforce Development and Customer Service. Duties include, working closely with DOH-Miami-Dade Administrator, Senior Leaders and/or designees to identify alignment from the local level to the State Office in order to meet the requirements for Public Health Accreditation, and plans developed by the State Office. Incumbent will ensure the organization has a SP, Quality Improvement Plan, Workforce Development Plan and will periodically review such plans to ensure department needs are properly being identified and met.

Leads efforts in conducting a department-wide Culture of Quality assessment for the department to identify opportunities for improvement as it relates to sustaining a Culture of Quality within the department. Uses results of Quality Assessment and State guidance to inform the writing, deployment and tracking the local Quality Improvement Plan to ensure local efforts are aligned to the State’s Quality Improvement Plan.

Facilitates all steps of the Strategic Planning process under the leadership of the DOH-Miami-Dade Administrator by working closely with, Senior Leadership and key staff to gather, analyze, prioritize and select strategic goals for the department. Ensures Senior Leaders and champions of each key strategic objective monitor and share progress toward accomplishing the SMART Goals during monthly Performance Management Council meetings. Ensures implementation strategies are aligned at the local and state level. Works closely with the DOH-Miami-Dade Administrator to set the Agenda for monthly Performance Management Council Meetings and to ensure progress of each department-wide plan is reviewed and shared with leadership and key staff. Acts as a Co-Chair for the Performance Management Council in DOH-Miami-Dade.

Oversees system activities of program and special projects such as Accreditation efforts. Duties related to Accreditation include developing a methodology to collect documentation and assisting in collecting and verifying the accuracy of documentation submitted by the programs/units; seeking answers to questions regarding conformity with the standards and measures, and providing opportunity for discussion and further explanation. Responsible for developing and tracking the action plan produced by the PHAB board and providing annual reports required by the PHAB Board.

Represents the department and Administrator to local, state, and federal officials and key stakeholders to the advantage of the department, Administrator and the public health profession. Functions as liaison between Administrator, academic, local DOH programs, government, and community partners.

Represents the Director/Administrator at meetings to furnish or obtain information on matters that concern the Director/Administrator of the health department Provides leadership to build relationships crucial to the success of the organization and manages a variety of special projects for the CHD Director and Deputy Directors, some of which may have organizational impact.

Works closely and effectively with the CHD Director and Deputy Directors to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Develops and articulates policy, goals, mission and objectives of the County Health Department in conjunction with the Administrator and/or other senior staff members. Works with Administrator to formulate current and long-range programs and plans.

Researches, prioritizes, and follows up on incoming issues and concerns addressed to the CHD Director and Deputy Directors, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.

Provides a bridge for effective communication between the CHD Director's office and Deputy Directors’ offices and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.

Assists in conducting daily and complex organizational and administrative activities. Coordination and facilitation of staff meetings. Provides meeting summaries and action plan matrices for follow-up. Provides coverage and back-up for administrative operations; provides support for incident commander during emergency operations.

Oversees the customer experience at the agency by aligning operations to customer needs and works to improve the end-to-end experience of customers. Gather, monitors, and analyzes data trends related to customer satisfaction and shares information and provides recommendations to the CHD Director/Deputy Director and Senior Leadership Team. Collaborates with teams across the agency to better understand customer needs and ensure consistent customer experiences through innovation. This can include processes for external website, phone call experience, footprint ticket system to track comments, inquiries, complaints and compliments. As well as strengthen the agencies customer experience abilities and process to ensure alignment with state guidance’s.

Promotes efficiency and effectiveness by fostering organizational performance excellence and continuous improvement through the ongoing and systematic review of department-wide plans, business results and identification of opportunities for improvement.

Coordinates/ Promotes the systematic use of the PM Model across all program areas under span of control of the CHD Administrator; and assists the department in the development of applications related to the evaluation of the department’s implementation of the PM model. Also ensures the development of staff knowledge in the PM Model concepts.

Serves as the liaison between the DOH-Miami-Dade and the State’s Division of Public Health Statistics and Performance Management to ensure local efforts related to Strategic Planning, Quality Improvement and Workforce Development are aligned to State and PHAB level requirements.

Oversees the DOH-Miami-Dade Volunteers (Chapter 110) and Interns Program. Provides guidance on recruitment efforts, and monitoring of internal records. Oversees Volunteer/Intern initiatives within the agency and successful onboarding processes as well identifies opportunities for improvement. Supports engagement and identifies collaboration opportunities with clinics under the Volunteer Health Care Provider program.

Communicates with all team members regarding the progress of department-wide plans by designing a quarterly department-wide progress report which is published on the intranet and shared via email; also provides Performance Management and QI orientation for any new problem-solving workgroups that are formed. Works closely with the Workforce Development and Training Committee, Employee Satisfaction Committee.

Incumbent also serves as a member in the Southeast Regional QI Council and multiple other continuous improvement teams, workgroups and committees including the Customer Focus Workgroup, Performance Management Council and Workforce Development and Training Committee, and others; Assists in keeping SharePoint sites and other resources for such groups current and relevant as needed.

Assist on the development and deployment of surveys pertaining top training needs and workforce development; analyze results and provide recommendations to address findings.

Performs all other duties as assigned.

Required Knowledge, Skills, and Abilities :

• Knowledge of the methods of data collection and analysis.

• Knowledge of basic management principles and practices.

• Knowledge of quality improvement tools

• Knowledge of strategic planning process and steps

• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.

• Ability to organize data into logical format for presentation in reports, documents, and other written materials.

• Ability to utilize problem-solving techniques.

• Ability to analyze programs and proposed projects.

• Ability to plan, organize and coordinate work assignments.

• Ability to communicate effectively.

• Ability to establish and maintain effective working relationships with others.

• Ability to handle and manage stressful situations.

• Ability to think creatively.

• Ability to plan strategically.

• Ability to work independently.

  Qualifications :

  Minimum –

  Experience preparing and delivering presentations and trainings to large audience, experience developing and reviewing strategic documents such as Performance Management Plans, Workforce Development Plans or Agency Strategic Plans.

  Where You Will Work :

  8323 NW 12th Street, Suite 212

  Doral, Florida 33126

  Florida Department of Health Mission, Vision, and Values:

  Mission:

  To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

  Vision:

  To be the Healthiest State in the Nation.

  Values:

  I nnovation: We search for creative solutions and manage resources wisely.

  C ollaboration: We use teamwork to achieve common goals & solve problems.

  A ccountability: We perform with integrity & respect.

  R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

  E xcellence: We promote quality outcomes through learning & continuous performance improvement.

  The Benefits of Working for the State of Florida:

  Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;

  • Nine paid holidays and one Personal Holiday each year;

  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

  • Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

  • Flexible Spending Accounts;

  • Tuition waivers;

  • And more!

  For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

  Please be advised:

  Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

  This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

  Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety- sensitive positions.

  Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS.

  website: http://www.sss.gov

  If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

  The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

  Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

  The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

  Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

  The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

  Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

DORAL, FL, US, 33126

Nearest Major Market:Miami