The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Minimum Qualifications

• 2 years of experience in a security operations center

• Experience mentoring or leading

• Demonstrate an advanced skill with the use of computers and software, such as email, databases, spreadsheets, web-based applications and Microsoft Office Suite

Preferred Qualifications

• 4 years of experience in a security operations center or intelligence center, or police, fire or military service

• 2 years of leadership experience

• Bachelor’s degree in criminal justice or related field

• Certifications in physical security, investigative techniques, Certified SOC Analyst (CSA), GIAC Security Operations Certified (GSOC), or related programs

• Formal investigative interview training and proven experience with investigative interviewing techniques

• Experience processing various information and technical security programs

Job Summary

As the Team Leader, Security Operations Center, you'll oversee business area operations and lead the Security Operations Command Center team by establishing policies, procedures and guidelines to ensure proficiency and alignment.

Responsibilities:

• Delegate and engage in work that comes in through the team email, phone and alarm queue

• Lead by providing support, demonstrations, hands-on training and guidance to team members

• Oversee business area operations and provide structured guidelines, policy, procedures, compliance expectations and process improvements

• Maintain scheduling to ensure that designated shift is adequately staffed

• Review and submit assigned team members time for payroll

• Effectively handle disciplinary actions and ensure accountability

• Conduct 1:1 meetings with team members

• Make effective and well-informed decisions by gathering available data and resources

• Support team members through involvement in their training, professional development, administrative needs, team relations, team building exercises and work delegation

• Oversee team production from an accountability standpoint and ensure deadlines are meant

• Extensive knowledge of company communication standards and the ability to properly review and edit communications generated by the team

• Oversee the gathering of research and information that has the potential to threaten Rock Holdings Inc. personnel, physical assets, image, reputation or other stakeholders and communicate relevant and important intelligence to leaders and appropriate stakeholders

• Review and edit team communications and documents sent to leadership

• Collaborate with partnering teams, leaders, clients, tenants, and relevant business areas to share information and accomplish smooth and effective results

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) .

Who We Are

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.