Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Import to join our Sea Logistics team.

Your Role

Reporting to the Sea Logistics Operational Care Manager, Import you will be responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center (OCC). You will be responsible for direct interaction with Customer Care Locations (CCL), proactive customer service, problem solving, follow up, interaction with our customer service colleagues.

Your Responsibilities

• Develop and support a team in order to assure committed quality of operational services. Provide consistent instruction and support to team leads/team members, as needed.

• Actively communicate with team members on group and individual level with aim to build positive team atmosphere, motivation, and results (e.g. team meetings, (1:1 discussions).

• Manage team members’ timecards, including PTO, corrections and approvals

• Assure that team executes tasks with expected level of productivity & performance and evaluate employees’ performance and growth together with Operations Manager and trigger actions for improvement and development if needed

• Collaborate and gain approval from operations management for implementation of any process changes, while driving continuous improvement initiatives for the Operational Care Center.

• Ensure regular alignment with operations management on proper KPI/productivity reporting and other applicable reports

• Collaborate with the Customer Care Location (CCL) to ensure we deliver on their customer commitments by analyzing customer KPI reports in order to communicate and assist the CCL in implementing corrective and preventative actions.

• Schedule meetings and actively communicate with branch management during those meetings. Also acting as a second point of contact when responding to escalations, support emails and Investigating loss file reporting.

• Understand and act as secondary support for team with any systematic issues that have been established and documented.

Your Skills and Experiences

• High school diploma or equivalent.

• 1+ years of freight forwarding experience.

• 1+ years of customer service experience

• You have the ability to work onsite 5 days per week

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[MB1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.