Departmental Summary Responsible for planning, coordinating, and supervising all administrative, operational and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. Maintain a high-quality internal control environment. Supervise exempt staff in assigned area. Perform technology functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Design, create and implement technical solutions. Support complex business processes. Departmental Preferences * Experience required in leading projects, coordinating efforts that involve other people or direct supervisory responsibility; demonstrated leadership skills. * Responds to customer inquiries and maintains exceptional issue resolution standards related to customer experience, operational billing systems and processes. * Oversees departmental performance, including production tools, inventory management, quality monitoring and other departmental goal-adherence activities. Business Analysis Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Evaluate ongoing department activity and propose new tools or technologies Assist in the business process redesign and documentation as needed for new technology. Application Development Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget. Ensure all system development lifecycle processes and standards are followed. Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications. Provide analytical support related to business applications, infrastructure and technology related activities. Systems Analysis May serve as subject matter expert related to interface problem identification, triage and resolution of complex inquiries. Discuss users' needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in our computer systems. Develop system solutions by preparing and evaluating alternative workflow solutions. Perform release management and end to end testing of system changes. Identify, investigate, resolve and escalate problems a needed. Gather data to support recommendations to address problems. Procure additional technical assistance to help in problem resolution. Process Improvements Work as a team member or lead on medium or large process complex improvement initiatives supporting the business customer(s)/services(s). Analyze and evaluate business requirements and current processes and interfaces to identify gaps and areas of improvement. Develop process requirements and recommendations and communicate for the implementation of technical business solutions. Other Duties and Responsibilities Design and develop reports and data delivery to accommodate changing business requirements. Investigate, resolve and escalate problems. Adhere to policies and procedures supporting audits to ensure compliance with regulatory requirements. Train and educate users on new and existing tools. Coach and transfer knowledge to less experienced team members. Other duties may be assigned. "Qualifications" * Bachelor's degree in related field preferred. * Five (5) years of relevant technical or business work experience required. * Experience in managing cr