Associate Director; Bursar

Wayne State University is searching for an experiencedAssociate Director; Bursarat its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Job Purpose

Under the direction of the Sr Director, provide leadership in the Office of the Bursar by ensuring professional, efficient and compliant processes for assigned student billing, collection, receivable management, cashiering and student account and loan administrative processes and teams.

Essential Functions

Provide leadership and oversight of staff, including hiring, training, coaching, performance management, employee development, termination and budget in accordance with departmental goals, WSU policies and federal, state guidelines.

Ensure transactions for personnel within assigned units are performed in compliance with University policy and procedure. Determine manpower needs, appropriate staffing levels, work assignments and monitor job flow. Develop staff in performing highly structured work with extensive standard operating procedures.

Plan and direct designated billing, receivables, collection, cashiering, refunding, accounting and/or reconciliation activities. Ensure timely and accurate completion, compliance with regulatory and university policies and generally accepted best practices. Direct and complete work in accordance with university, division, and department vision and goals.

Act as the primary administrator for multiple systems and platforms including ECSI, Transact, and Flywire. Oversee designated administration of student payments, payment plans, 1098Ts, cashiering and eMarket platforms.

Oversee the service of cashiering, receivable and/or student account administrative needs of students and campus partners, including backup as needed due to staffing absences or vacancies.

Update and maintain accurate records in internal and external systems, in compliance with Federal regulations and University policy and procedures. Conduct daily, monthly, and annual reconciliations and ensure completeness of Fiscal Year-End requirements. Facilitate the processing of transactions and responsibilities as well as review of accounting documents to ensure accuracy of information and calculations.

Oversee internal financial reporting requirements. Compile and analyze data in conjunction with preparing financial reports and supporting schedules. Ensure that financial reporting deadlines are met and financial records are maintained in compliance with policies and procedures.

Engage with Bursar management team and ensure active communication and cohesive working relationships with campus departments.

Perform other related duties as assigned.

WORK CONTEXT

Job Reports to: Senior Director.

Leadership Accountability: Develops policy and strategic plans.

Supervisory Accountability: Supervises professionals and non-managers.

Organizational Accountability: Manages sub-unit of a department.

Financial Accountability: Monitors expenditures.

Customer Accountability: Interfaces with customers outside the S/C/D.

Freedom to Act: Subject to general input from supervisor.

Qualifications:

MINIMUM QUALIFICATIONS

Education

Bachelor's degree

Experience

Specialist (minimum 5 years of job-related experience).

Minimum of (2) years supervisory experience required.

Leadership experience in Student Accounts, Financial and/or Cash Management, or A/R Recovery preferred.

Knowledge, Skills and Abilities

Demonstrated working knowledge of generally accepted accounting principles (GAAP); fund, college or university accounting; federal regulations for Title IV funds; collection and bankruptcy laws as they relate to student receivables (fees and loans); and cashiering best practices.

Leadership:Ability to influence and motivate individuals and groups to achieve high level results, enhancing the customer experience, along with meeting policy and compliance mandates. Leadership includes talent acquisition and retention, developing others, coaching, relationship building, in addition to assigning and coordinating work.

Detailed and Accurate:Attentive to detail, with the ability to quickly spot errors and discrepancies, quickly identify potential problems and anticipate where trouble may potentially occur. Ability to interpret financial data and make recommendations on their findings.

Customer Service:Provide a high level of customer service to the WSU community to ensure that customer’s experience is handled with courtesy and diplomacy.

Collaboration:Collaborate with others to ensure university goals are achieved. Work closely with campus partners, providing them with financial information that is relevant to their operational needs.

Communication:Demonstrated ability to engage and service multicultural customers with unique needs to ensure goal achievement. Ability to deal professionally and tactfully with upset or difficult customers. Communicate effectively both orally and in writing.

Analytical Skills:Ability to compare, contrast and quality check work and keen attention to detail. Ability to make mathematical computations accurately. Ability to reconcile complex transactional activities.

Honesty and Integrity:Ability to reveal discrepancies or financial irregularities that could compromise WSU’s integrity. Maintain a high level of confidentiality to ensure sensitive data is protected. Follow all procedures and practices of the department and WSU to ensure compliance.

Technical:Ability to use computer systems to generate reports and run processes. Working knowledge of Microsoft office suite. Experience with Banner Finance or similar accounting and student information systems.

School/College/Division:

H82 - Fiscal Operations

Primary department:

H8235 - Bursar

Employment type:

• Regular Employee

• Job type: Full Time

• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary

Working conditions:

Work is primarily performed on-campus. Some late nights and/or weekends may be required.

Job openings:

• Number of openings: 1

• Reposted position: No

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Equal employment opportunity statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.