Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties.

MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.

With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Want to learn more about MercyOne Des Moines? Click here: https://www.mercyone.org/desmoines/find-a-location/

Join the MercyOne Family! We are looking to hire a Supervisor Courier Services.

As a Supervisor Courier Services, you will plan, organize, and supervise the daily operations of courier services for the hospital, clinics, and other ancillary areas for the transport of laboratory specimens, mail, pharmaceuticals, and other supplies.

• Oversees the daily operations of couriers to provide all hospital specimen and supply transport services.

• Responsible for 20 FTE to provide coordinated services within a 100-mile radius of Des Moines, making over 200 stops per day.

• Keeps abreast of DOT standards for specimen and chemical transport.

• Ensures all deliveries are accounted for to ensure sensitive specimens/supplies are promptly delivered to appropriate location(s).

• Schedules staff to ensure appropriate coverage. Monitors and adjusts staffing appropriate to the workflow.

• Reviews courier logistical software to ensure timeliness and accuracy of courier pick-ups.

• Has direct responsibility to administrate software changes related to courier routes, vehicles, and client supply management to optimize workflows and minimize costs.

• Communicates with clients and laboratory staff (outreach, client services, processing) to ensure client satisfaction.

• Conducts interviews and hiring process for staff in the areas of responsibility.

• Conducts daily huddles and regularly scheduled staff meetings to disseminate information and receive feedback.

• Develops and maintains orientation/competency materials. Coordinates completion of staff orientation/training.

• Ensures standardized policies and practices are in place and documented.

• Ensures regulatory compliance with hospital and laboratory regulatory and accrediting agencies.

• Supports and utilizes LEAN principles/productivity standards. Contributes to the formation of vision, policies, standards, and culture.

• Completes performance evaluations for direct report personnel.

• Performs disciplinary action when indicated.

• Responsible for courier logistical software maintenance and operation.

• Responsible for coding invoices for payment.

• Assists with the development of budget, business plans, and evaluates capital equipment needs in consultation with the Laboratory Director.

• Develops and maintains quality management systems and performance improvement initiatives appropriate to the areas of responsibility. Coordinates and facilitates the change process.

• Assists in the formulation and implementation of department goals.

• Assist in fleet management.

• Responsible for purchasing supplies and equipment.

General Requirements:

• Previous experience with direct supervision, logistics, and/or laboratory experience; preferred.

• Valid Driver’s/Chauffeurs License required, must meet Mercy’s Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law.

• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

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Education:

• Bachelor’s degree preferred. Associates degreerequired.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran