We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/

What you'll do here:

The Sr Sales Operations Business Analyst seeks, develops, and helps implement critical initiatives for improved efficiency and productivity for the sales organization through data analysis. The Business Analyst develops standard methodologies for data collection, effectively analyzes business problems, identifies key issues and opportunities, and develops strategic recommendations to enhance sales channel organizational efficiency and profitability. The Business Analyst works cross-functionally with stakeholders to gather and assess business processes and data, and to find opportunities for process optimization. This role reports directly to the Director, Sales Operations and Enablement.

• Develops and publishes reporting and analytics, implements a validation process, and provides user-friendly outputs for Channel Sales to ensure the goals are met. Helps effort to increase reporting efficiency and effectiveness, including documentation, project plan, and communication. Trains team members on reporting tools.

• Completes reporting of performance indicators for Sales leadership team, including analysis of performance metrics to help management evaluate success of business development, account management, and sales operations team initiatives.

• Analyzes data models to deliver logical conclusions based on data within existing platforms (Salesforce, Power BI, internal tools like the Admin Tools, etc.)

• Performs ad hoc reporting and analysis to support the sales teams. Builds data visualizations that provide relevant insight into large and complex datasets.

• Gains an in-depth understanding of critical business requirements, finds opportunities for process and sales structure improvement and optimization, and makes recommendations for enhanced business efficiency and revenue generation.

• Defines and tracks appropriate key performance indicators to measure the efficiency of process and strategic business improvements.

• Evaluates Salesforce configuration for the sales channels and works with stakeholders to define system requirements and implement changes to optimize sales data collection and reporting to enhance data-driven decision making.

• Builds, configures, customizes, and automates technology solutions for the sales channels through Salesforce to deliver business value.

• Creates sales data standards and retention rules. Manages Salesforce data quality.

• Assists with providing data and recommendations for unique pricing strategies, sales territory structuring, and compensation planning.

• Develops and maintains detailed business process documents and diagrams.

• Collaborates cross-functionally (product, technology, marketing, etc.) to ensure alignment with project plans and goals, and reporting data.

• Works with sales enablement to educate the sales organization on new and changing processes driven by data analysis.

• Recommends additional tools and resources for data modeling.

• Works on special projects as assigned.

Skills you will need here:

• Minimum of 3-5 years of relevant experience in business analysis, strategy or management consulting, or other related fields.

• Salesforce Lightning administration experience, including building and configuring records, workflows, report, and dashboard creation.

• Proven proficiency in quantitative analysis, with experience in data analysis tools and technologies, such as SQL, Excel, and Power BI.

• Experience in generating process documentation and reports.

• Highly resourceful, strategic, and creative problem solver who is self-motivated, embraces change, and works comfortably in a dynamic environment.

• Effective communication and interpersonal skills to effectively connect with stakeholders at all levels of the organization.

• Detail-oriented and results-driven, with the ability to manage multiple projects and priorities simultaneously.

• Strong collaboration skills – able to collaborate with people with diverse thoughts and backgrounds.

Preferred

• Bachelor’s degree or equivalent in Information Technology, Computer Science, Business, Finance, or related field.

• Knowledge of project management processes and tools.

• Strong working knowledge of relevant Microsoft applications, including Power BI, Excel, etc.

• Extensive experience with data visualization.

• High proficiency in technical writing.

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$77,100.00 - $123,300.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.