Desktop Application Support Analyst 1 (SCA 111233)

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Desktop Application Support Analyst 1 (SCA 111233)

Salary

$59,321.60 - $96,803.20 Annually

Location

Des Moines - 50309 - Polk County, IA

Job Type

Full-time

Job Number

25-00521

Agency

444 Judicial

Opening Date

09/06/2024

Closing Date

9/22/2024 4:30 PM Central

LinkedIn Tag

#LI-DNP

Point of Contact

Linda.DeFrancisco@iowacourts.gov

To Apply

Please attach a cover letter and resume (.pdf format) along with the completed online application. Final candidates must be able to pass a criminal background check. The Iowa Judicial Branch is an E-Verify employer.

• Description

• Questions

Job Description

Looking for an employer that contributes to the community? Consider the Iowa Judicial Branch! The Iowa Judicial Branch has an immediate opening for a Desktop Application Support Analyst to join our team. The Desktop Application Support Analyst’s role is to deliver support to the judicial branch’s employees about how to use various types of desktop software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal court staff.

To be successful in this position, you will need:

• Great organizing, prioritizing, and multitasking skills

• Self-motivation

• Hands-on experience in installing, supporting and troubleshooting various desktop software.

What’s in it for YOU:

• Collaborative, positive work environment

• Training

• Talented and passionate team members

• Excellent benefits package

• Paid holidays/vacation/sick leave

• Iowa Public Employees’ Retirement System (IPERS) Retirement plan

• Employee discount program

This position is eligible for the option to telework after the initial training period. We offer the availability to hire above minimum salary to candidates, based on their experience and education.

This is a non-merit position. Candidates must follow the instructions in the "To Apply" section.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

Minimum Qualification Requirements

Associate’s degree from an accredited college or university in business administration, public

administration, or computer science preferred, and 2 years relevant experience.

OR

At least 3 years direct experience. One year of college may substitute for a maximum of one year

work experience.

OR

Bachelor’s degree from an accredited college or university in business administration, public administration, or computer science preferred, and 1 year relevant experience.

In-depth, hands-on knowledge of and experience with enterprise and desktop applications.

Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

Able to develop and interpret technical documentation for training and end user procedures.

Knowledge of trends in technology relating to software applications.

Knowledge and experience with administration and support of Microsoft 365 applications preferred.

Ability to absorb new ideas and concepts quickly.

Ability to present ideas and communicate in both technical and user-friendly language

Understanding of the branch’s goals and objectives.

Highly self-motivated and directed.

Keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Exceptional customer service skills, with a focus on relationship building, listening, and questioning skills.

Some travel may be required for meeting with vendors, suppliers, service providers, or offsite contractors.

Able to lift and transport heavy objects, such as computers and peripherals.

Valid driver’s license and reliable transportation required for all positions that require travel.

Occasional after hours work as needed.

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the Iowa Judicial Branch.

• Yes

• No

  02

  PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Ace of 1938, as amended, 22 U.S.C. S611 et seq?

• Yes

• No

  03

  List any professional licenses you hold:

  04

  If you are an Internal Iowa Judicial Branch Candidate: Have you completed the Iowa Judicial Branch Leadership and Professional Development Certificate?

• Yes

• No

  05

  Please explain any gaps in your employment history?

  06

  Have you ever received a disciplinary suspension, been asked to resign, or discharged from a job? If yes please explain below.

  07

  What is your current salary?

  08

  What is your minimum salary requirement?

  09

  Your application for employment with the Iowa Judicial Branch will generally be treated as confidential under Iowa Code section 22.7(18). However, if you consent to allow Judicial to treat it as a public record per Iowa Code section 22.7(18)(a), please check "Yes, I consent" below.

• Yes, I consent

• No

  Required Question

Agency

State of Iowa

Agency

444 Judicial

Address

Iowa Judicial Branch Building

1111 E Court Ave

Des Moines, Iowa, 50319

Website

http://www.iowacourts.gov/

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