The primary responsibility for the Customer Service Account Manager (CSAM) is be the point of contact for his/her assigned accounts to ensure accurate order fulfillment and timely delivery of shipments. They are responsible for resolving all customer issues after receipt of shipment. The CSAM plays an instrumental role as a liaison between the customer, sales, marketing, engineering, and production areas. The CSAM is responsible for understanding his/her assigned accounts’ expectations and acting as their advocate while balancing Gilbarco Veeder-Root requirements & policies. The CSAM will, always, maintain customer service professional standards assuring that the customer receives the best service possible. The CSAM is a key resource in Gilbarco Veeder-Root’s endeavor to delivering “Customer First, Every Action, Every Day”. The CSAM will meet customers’ needs through quality production and on time delivery, making it easy to do business with Gilbarco Veeder-Root through providing responsive internal and external communication, and making it enjoyable to do business with us through a positive, “can do” approach, creating lasting relationships where customers will continue to view Gilbarco Veeder-Root as their lead supplier.

Key Responsibilities

· Manage the execution of order fulfillment for $30 - $75 million in annual revenue based on assigned accounts, this includes:

· Become a product expert in Gilbarco Veeder-Root’s offerings to their assigned accounts to assist their customers in purchasing the correct equipment to meet the requirements for their projects

· Provide a seamless and transparent execution from order acceptance through final shipment; as issues arise, develop options and trade-offs, negotiate, and influence the customer to a “win-win” solution meeting both the customer and Gilbarco Veeder-Root objectives

· Exercise judgement and discretion to properly plan, modify, and implement project timelines and production modes for an order

· Effectively manage commitments and expectations of both Gilbarco Veeder-Root and the customer to ensure customer satisfaction as defined by the business and the customer

· Coordinate, facilitate and participate in communication between the Customer, Manufacturing, and Sales, bringing in subject matter experts from Service, Engineering and Marketing as necessary, maintaining effective communication and managing credible expectations

· Build and maintain customer relationships by assessing customer issues and fulfilling customer needs on delivering a high-quality product on-time

· Analyze data related to customer orders and react quickly to take corrective action steps to customer issues; present feedback on service failures, logistics damage or loss, and manufacturing defects to the company to coordinate problem resolution and build strong internal teams, driving always for customer satisfaction

· Prioritize and manage time effectively; be able to work in a fast-paced environment

· Continuously build company process knowledge and help drive improvements to company processes

· Actively engage sales team and customers to negotiate win-win resolution to challenges in the industry

· Make final decisions for resolution of customer issues

· Has the authority to stop or alter production if there is a need, as well as negotiate production schedules

· Personally act as the voice of the customer inside Gilbarco and act as the representative on behalf of the customer in all activities

· Ability to adjust work hours and schedule to meet business needs

· May involve limited domestic and international travel where the account manager is responsible to represent the company in face-to-face presentations and relationship building activities

· Assure awareness of the significant environmental aspects and environmental compliance obligations of your operations and ensure controls are in place

Relationships

This position will interface with the following:

Internal:

· Marketing & Sales

· Finance

· Operations

· Logistics

· Supply Chain

· Service and Field Engineers

· ISD

External:

· Customers (National Accounts)

· Distributors and Certified Technicians

· Transportation Companies

Background and Skill

· College degree-4 year required

· 3-5 years Customer Service/customer facing experience

· Experience with Microsoft Office products (Excel, Word, Access)

· Ability to manage multiple complex projects simultaneously

· Ability to manage multiple sources of information and make independent and timely decisions

· Strong interpersonal and communication (verbal and written) skills; have excellent phone etiquette

· Speaks clearly and persuasively in positive and negative situations; demonstrates presentation skills

· Problem solving and decision-making skills

· Project Management experience (Plus)

· Sales and Freight Terms knowledge (Plus)

Personal Trait Profile

· Highly developed sense of integrity and commitment to customer satisfaction

· Must be detail oriented with strong communication/listening skills

· Possess a strong work ethic and team player mentality

· Self-starter; ability to work with minimal supervision and take initiative; attitude to go above and beyond; strong decision making and analytical abilities

· Excellent interpersonal, organizational, and time management skills

· Personal commitment to quality and on-schedule delivery

· Must be versatile, flexible, and proactive when resolving customer issues; ability to work under time constraints and adapt to constant change

· Proven ability to drive conflict resolution; find win-win solutions

Pay Transparency Language

The base compensation range for this position is $79,300 to $88,000 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."