CDOC Parole Command Post Dispatcher (Technician IV)

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CDOC Parole Command Post Dispatcher (Technician IV)

Salary

$4,833.00 - $7,328.00 Monthly

Location

Denver Metro, CO

Job Type

Full Time

Job Number

PAR 83010 Tech IV 3.2025

Department

Department of Corrections

Opening Date

03/12/2025

Closing Date

3/25/2025 4:00 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

Division of Adult Parole, 8800 Sheridan Blvd., Westminster, CO. 80031

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

molly.halbach@state.co.us, 719-723-3896

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

Shift Differential:Due to the nature of the Command Post being open 7 days/week, 24 hours a day, positions are subject to working various shifts including nights, weekends and holidays. Effective July 1, 2022 shift differential of 7.5% is being offered for 2nd Shift and 14% for 3rd shift. A shift differential of 20% is being offered for weekend shifts.

This position is only open to Colorado state residents.

This posting may be used to fill future vacancies in the Denver Metro area.

Colorado Department of Corrections Mission: We are a team of dynamic and diverse professionals building a safer Colorado by cultivating transformative opportunities for those under our supervision.

Our Vision ..."Building a safer Colorado for today and tomorrow".

CORE Values

Community Safety

Dignity, Diversity and Respect

Opportunity

Collaborative partnerships

If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

In addition to a great agency and rewarding, meaningful work, we offer:

• Distinctive career advancement opportunities throughout the state system;

• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans. Member Contribution Rates . Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits;

• Medical and dental health plans;

• Short and long term disability coverage;

• Paid life insurance;

• 11 paid holidays per year plus vacation and sick leave;

• Wellness program, tuition reimbursement, training opportunities and more;

• Visit State of Colorado Employee Benefits. (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) for more information.

Description of Job

This Colorado Department of Corrections (CDOC) work unit monitors parolees on a 24 hour per day, seven day per week, 356 days per year basis to provide public safety and opportunities of successful re-entry of inmates returning to community placement in the Division of Adult Parole.

The unit ensures compliance with Federal and State statutes, CDOC Regulations, Parole Board conditions and agreement, Code of Penal Discipline, community corrections standards, Interstate Compact Rules and Regulations and other established rules/standards for the supervision of parolees.

This position monitors electronic monitoring violations in conjunction with the electronic monitoring center and equipment vendors and coordinates the Division of Adult Parole field response.

The Command Post is open 7 days/week, 24 hours a day, including holidays. Positions are subject to working various shifts including nights, weekends and holidays.

The primary duties for this position are:

• Monitor incoming alert data from the monitoring center vendor's web application and apply established guidelines to coordinate the response to the particular type of alert;

• Notify Adult Parole Division staff and coordinates, monitors, and documents the staff response to alerts;

• Communicate directly with the monitoring center and equipment vendor to clarify information and documents the results;

• Receive notifications regarding law enforcement contacts with parolees and determines the issuance of Holds and Releases, and/or escalation of calls;

• Contact other agencies when clarification of information is necessary;

• Receive requests for information from the monitoring center and equipment vendor's web applications, NCIC/CCIC databases, Department of Correction's databases, and other web applications;

• Research requests, collects, documents, and disseminates information to Adult Parole Division staff;

• Make notifications to law enforcement agencies at the request of Adult Parole Division staff;

• Conduct database queries to assist Adult Parole Division staff;

• Performs other duties as assigned or required.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience:

Four (4) years of technical, high-level clerical, *correctional/law enforcement, or dispatch center experience which must have included two (2) years of experience in the following:

• Applying rules, laws and guidelines;

• Coordinating multiple processes/ multitasking;

• Tracking statistics and compiling reports;

• High level customer service working with diverse populations.

*Technical experienceis skilled work in the practical application of specialized techniques, procedures, practices, or methods in order to accomplish tasks. The specialized work is a direct extension of a professional field which requires an understanding of that field, the nature of the work requires that it revert to a professional if not performed by a technician.

**High Level clerical experienceenvironment includes document creation, word processing; create and revise office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing operating expenditures.

*Correctional/law enforcement experienceis providing a direct service to/with offenders such as correctional officer, teaching, social work, nursing, food service, general maintenance; or worked directly with an inmate in the implementation of a program such as correctional industries. Corrections related experience is not typically earned through clerical support positions.

OR:

A combination of related education in Criminal Justice, Business, Psychology, Sociology, or a related field of study and/or relevant experience in an occupation

related to the work assigned equal to four (4) years. (You must submit a copy of your unofficial transcript with your name, college name, degree and date conferred in order to receive credit.)

Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for . This information will be used to help determine compensation for the position. "See resume" statements cannot be accepted in lieu of the "work experience" section of the application. Additional work experience will not be accepted after the job announcement close date for compensation purposes.

Required Competencies:

• Ability to obtain National Crime Information Center (NCIC)/Colorado Crime Information Center (CCIC) operator license;

• Accurate data entry skills;

• Strong analytical skill and ability to readily recognize system processes, identify areas for improvement, and implement solutions;

• String organizational skills;

• Strong computer skills;

• Exceptional interpersonal skills;

• Superb written and oral communications skills;

• Ability to interpret complex rules, regulations, policies, procedures and guidelines;

• Advanced proficiency in Microsoft Office (Word, Excel, Access and PowerPoint);

• Ability to maintain confidentiality;

• Ability to effectively handle varying degrees of stress;

• Ability to work any shift 24/7 and to sit or stand for up to 12 hours;

• Ability to read and comprehend the English language;

• Ability to effectively communicate fluently in English both verbally and in writing;

• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.

Note: In order to obtain a NCIC/CCIC operator license it is required that you have "no felony convictions." The selected candidate will be required to maintain certification every 24 months.

Preferred Qualifications: (Candidates may receive higher ratings for possessing any preferred qualifications criteria).

• Experience handling technical or high-level clerical duties, as defined above, within Colorado State Government;

• Experience handling a high call volume;

• Experience handling confidential information;

• Experience as an operator in a dispatch center to include radio and telephone;

• Experience as an operator in an electronic monitoring center;

• Experience with NCIC/CCIS systems;

• Experience with the Federal and state statutes, DOC Regulations, Parole Board conditions and agreement, Code of Penal Discipline, Community Corrections Standards, Interstate Compact Rules and Regulations;

• Relevant years of technical or high level clerical state of Colorado service.

ONLY APPLICANTS WHO MEET THE MINIMUM AND SPECIAL QUALIFICATIONS FOR THE VACANCY WILL BE INCLUDED IN THE COMPARATIVE ANALYSIS PROCESS.

IMPORTANT INFORMATION

The Assessment Process : Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's). Applicants that meet MQ’s will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Be sure the “Work Experience” section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job , Minimum Qualifications , Required Competencies and Preferred Qualifications as listed above. Resumes and “see resume” statements will not be accepted in lieu of the “Work Experience” section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.

Employees who are rehired or reinstated within six months of their separation will return at either their previous pay rate if hired into the same class level or based on their time in the class series, whichever is higher. Those rehired or reinstated after six months' separation will be calculated using the same formula for new hires and promotions.

If you have transcripts, a license or other relevant documentation regarding your qualifications, upload and attach copies to your application.

If an unofficial copy of transcripts is being submitted at the time of application, transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.

Under the Job Application Fairness Act (SB 23-058), applicants may redact information from certifications and transcripts that identify their age, date of birth or dates of attendance from an educational institution.

In order to process a background investigation, your application must include at least (10) ten years of the most current work experience unless experience related to the job for which you are applying is later than (10) years. Failure to provide this information could result in delays and/or elimination from the background investigation process

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt to upload (attach) it.

You are encouraged to print a copy of this announcement for your records

Conditions of Employment: All job offers are contingent upon a successful medical screening by a healthcare professional, certifying the candidate's ability to perform the essential functions of the position. Applicant must consent to hold harmless CDOC and its agents and staff from any liability arising in whole or in part from the testing and the use of this information in connection with CDOC’s consideration of application for employment.

• Must be 21 years of age;

• Possess a valid driver’s license. Drivers must maintain a valid, non-restricted Colorado driver license, obey traffic laws, and be able to safely operate a motor vehicle. State drivers are expected to maintain a safe driving record consistent with Colorado Division of Human Resources Universal Policy Driving Standards (https://osc.colorado.gov/sites/osc/files/documents/Universal%20Policy%20Driving%20Standards.pdf) . Eligibility to drive a State-owned vehicle, includes holding a valid Colorado driver’s license within 30 days of employment or residency change and meeting specific driving record criteria. Serious traffic violations, including DUIs or reckless driving, can disqualify drivers for up to seven years. A ll State Vehicles are monitored by telematics for safe operation and employees have no reasonable expectation of privacy while using an agency State Fleet vehicle.

• Possess a high school diploma or GED;

• Have NO felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The CDOC shall not hire nor promote anyone who may have contact with an offender who has engaged in sexual abuse which includes acts, activity, and sexual behavior, in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph. The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents.

• Applicants must be legally eligible to work in the United States to be appointed to this position. CDOC uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. CDOC does not sponsor non-residents of the United States.

• Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training, to include English reading comprehension , relevant competency assessments and written/practical exams in Defensive Tactics;

• Possess the physical ability to successfully complete Defensive Tactics;

• Lift arms above head and kick as high as own waist;

• Stabilize another person to accomplish a controlled take down;

• Use arms, palms of hands, shins, and feet to deliver blows;

• Withstand impact (slow speed or with a safety bag) on own body from strikes/blows;

• Swing a baton in a striking technique;

• Rotate body 90 degrees with feet planted for striking with foot or using a defensive tactic;

• Get down on one or both knees and up again with multiple repetitions;

• Will be exposed to Oleoresin Capsicum during Basic Training and will be exposed while on assignment;

• Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security;

• Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury;

• Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently;

• Work in situations involving assaultive behavior, physical control of another person and/or restraint situations;

• Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner;

• Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders;

• Communicate by talking, listening and/or signaling people to convey or exchange information, assignments;

• Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings;

• Willing and able to travel;

• Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule;

• TB (tuberculosis) screening is required of all new employees upon hire.

  Successful completion of a background investigation is required. Should applicant’s background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department of Corrections with written/official disposition of any charges.

  The CDOC is committed to a work environment free from illegal drugs and alcohol. Employees (see exception below) may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana. A drug test will be administered to all new employees; employees must successfully pass. Random drug screening will occur throughout employment.

  Exception: Peace Officer Standards and Training (POST) certified employees are prohibited from the use of marijuana. Health care professionals must check their licensing requirements regarding marijuana use.

  Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

  An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

  For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

After submitting an application, you should receive an immediate email acknowledging your submission. If you do not get the email, please check to ensure you have actually submitted the application and typed the correct email address on the application.

Include a working email address on your application; one that is checked daily as time sensitive correspondence WILL take place via email. You may receive email notifications from a Colorado Dept. of Corrections employee or from this email address: info@governmentjobs.com. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email; if you do not receive correspondence soon after the closing date or if you have questions about this job announcement, please contact Molly Halbach at molly.halbach@state.co.us .

SCHEDULED DATES OF POSSIBLE APPLICANT ASSESSMENTS (I.E., EXAMS, ORAL BOARDS, WRITTEN EXAMS) WILL NOT BE MADE UP. IF YOU FAIL TO SHOW AT THE APPOINTED DATE/TIME, MAKE-UPS WILL NOT BE ALLOWED.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Corrections is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Employee Relations Specialist, Ana Andersen , at doc_employeerelations@state.co.us or call 719-723-3998 .

ALL DEPARTMENT OF CORRECTIONS FACILITIES AND BUILDINGS ARE TOBACCO FREE.

WE STRONGLY ENCOURAGE PROTECTED CLASSES TO APPLY.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

This recruitment is for the Denver area only. You must be able and willing to work in the Denver area. In addition, your name will be removed from the eligibility list should you decline to interview, fail to attend a scheduled interview or decline an offer from this recruitment.

• I so acknowledge.

  02

  Are you a veteran? (If yes, please attach your DD214 member 4 form to your application). Also, if you have a disability you must include a disability letter with your DD214.

• Yes

• No

  03

  If you are using college course work to meet the minimum qualifications for this position, a copy of your official (or unofficial) transcript noting degree type and date conferred/awarded is required by the application deadline. Have you attached/uploaded your transcripts?

• Yes, I have attached my transcripts.

• No, I am not using college course work to meet minimum requirements for this position.

  04

  The assessment process for this position may consist primarily of a review of your application, documents submitted and responses to supplemental questions against the minimum qualifications, required competencies and preferred qualifications. Your responses will also be evaluated on ability to follow instructions, clarity, conciseness, organization, grammar, spelling and word choice. Do you acknowledge this?

• I so acknowledge

  05

  Please describe in detail your two (2) years of experience in the following: 1. Applying rules, laws and guidelines, coordinating and streamlining multiple processes and tracking statistics/ compiling reports. 2. High level customer service working with diverse populations.

  06

  Describe in detail any experience or training in monitoring, dispatching, communicating, and documenting alerts with electronic monitors or experience as a dispatcher/operator in an electronic monitoring center or law enforcement environment.

  07

  Describe why you are the best candidate for this position. Provide a detailed account of how you meet therequired competenciesandpreferred qualificationsand how your accomplishments, qualifications, skills, and areas of expertise make you a good fit for this position.

  08

  Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. This information will be used to help determine compensation for the position. "See resume" statements cannot be accepted in lieu of the "work experience" section of the application. Additional work experience will not be accepted after the job announcement close date for compensation purposes.

• I so acknowledge

  09

  Certification and Confidentiality Statement

I certify that:

--I understand that this, my completed Application, the attached Supplemental Questions, and my responses are confidential and that I have neither consulted with others nor received assistance in the preparation, writing, or editing of my responses and the information contained herein is in my own words and was prepared and completed solely by me and only me.

--All the information I have provided herein is true, complete and correct to the best of my knowledge and belief, and is made in good faith.

--I have not communicated the confidential information of this, my Application and the attached Supplemental Questions in any way to other candidates, potential candidates, subject matter experts, or any person.

--I understand that if the confidential information in this, my Application and the attached Supplemental Questions and/or my responses, are found to have been falsified, plagiarized, or shared in any way, I may be disqualified or removed from the position if appointed.

• I agree to the terms and conditions of this Certification and Confidentiality Statement.

  Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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