DepartmentAdmissions

Salary for Announcement

We anticipate the qualified candidate to be placed between $46,600 - $56,200. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting

Position Summary

The Tuition Classification Officer manages the tuition classification process for all students, which includes, but is not limited to, reviewing circumstances relating to tuition classification, evaluating supporting evidence of Colorado domicile, executing residency decisions, and sending follow-up communication to students while strictly adhering to the Family Educational Rights and Privacy Act (FERPA), as well as process and chair the tuition classification appeals. The Tuition Classification Officer (TCO) will advise students and staff on different aspects of the tuition law.

This position also ensures that the University is in compliance with policies and guidelines set by the Colorado Department of Higher Education and the tuition law. The TCO will possess a high-level knowledge of state and federal law and Family Education Rights and Privacy Act (FERPA). This position requires the ability to independently research, interpret, and adhere to complex regulations is required. The TCO will assist in planning, streamlining, and advancing processes and procedures relating to tuition classification. The TCO is responsible for training new admissions and call center staff on tuition classification requirements.

The TCO updates tuition classification for students upon receipt of proper documents. The TCO will provide support to students, parents, staff, and faculty via direct contact, telephone, email, and web-based chat regarding tuition classification policies and procedures while providing high-level customer service.

The University is particularly interested in applicants with experience working with students from diverse backgrounds and a demonstrated commitment to improving access to higher education for under-represented groups.

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Duties and Responsibilities

This position requires a high-level knowledge of administrative concepts and practices used when solving and evaluating tuition classification inquiries and processes.

Tuition Classification Processing - 45% Critically review, evaluate, and apply thoughtful judgment on supporting evidence of Colorado domicile, adhere to regulations governing tuition classification, and render decisions regarding students' eligibility for in-state tuition Review tuition classification correction and petition forms, military residency forms, and determine eligibility for Western Undergraduate Exchange (WUE) and Western Regional Graduate Programs (WRGP) Update Ellucian Banner and Technolutions Slate systems to reflect appropriate tuition classification Send notifications to students regarding tuition classification decisions and conduct follow-ups via email, phone, or in-person Evaluate processes and implement strategies for continuous improvement Run reports utilizing the CRM to monitor quality assurance and compliance with established procedures Track approved correction requests to send to other offices to assist in their business processes Maintain active participation in the statewide tuition classification committee to stay up-to-date on tuition classification changes and best practices

Customer Service - 40% Serve as the tuition classification point of contact for escalated inquiries from the Admissions front desk and Call Center staff Meet and counsel students on policies and procedures relating to tuition classification Respond to tuition classification inquiries via email, phone, chat, and in-person advise students n requirements and provide options Communicate tuition classification status to students, and if appropriate, provide information on appeals processes Answer general questions about the University and various departments; therefore, a broad-based knowledge of the school and our policies and procedures is required Collaborate with other offices to ensure student success by developing and maintaining effective communication around tuition classification processes with internal and external constituents Provide regular training and workshops for professional and/or student staff Participate on various committees within the institution and community Maintain and update the tuition classification website, publications and forms

Tuition Classification Appeals Committee Chair - 10% Chair the Tuition Classification Review Committee, which examines... For full info follow application link.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.