service desk agent.

• denver , colorado

• posted september 30, 2024

job details

summary

• $20 - $22 per hour

• temp to perm

• associate degree

• category computer and mathematical occupations

• reference1067473

job details

job summary:

The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.

Required Skills -

• Strong customer service support skills

• Strong professional written and verbal communications skills

• Dependable and Reliable

• Ability to work independently while remote

Job Duties -The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues.

Job Requirements -1 year of Service Desk is experience

Desired Skills & Experience -A+ Certification, experience with remotely support customers work through software, hardware, remoted connectivity, and internet browser issues

location: Denver, Colorado

job type: Contract

salary: $20 - 22 per hour

work hours: 8am to 5pm

education: Associates

responsibilities:

• Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support.

• Demonstrate a consistent commitment to customer service through effective ticket resolution, proactively anticipating customer needs, and working with internal teams to ensure complex and/or escalated issues are resolved.

qualifications:

• Experience level: Experienced

• Minimum 1 year of experience

• Education: Associates (required)

skills:

• Helpdesk (2 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.