CPQ Senior Manager

Customer is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer.

Recruiting for this role ends on May 23, 2025.

Work you'll do

• Client Management: Manage day to day interactions with executive clients and sponsors

• Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), user story development, prototyping, testing, training, defining support procedures.

• Business Development: Develop and maintain contact with top decision makers at key clients; organize and help drive pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal scope and pricing strategies

• People Development: Perform role of a resource coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

The Team

The Sales & Service offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

• Customer Operations: enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes.

• Sales & Service Excellence: Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

• Salesforce: Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.

  Required Qualifications

• Bachelor's Degree

• 8 years consulting and/or Lead to- Cash (CPQ/ CLM) implementation experience.

• 3 years' experience in sales or delivery of a CPQ/L2C projects.

• Minimum of 3 large-scale full-life cycle implementations of Lead to Cash (CPQ/ CLM) solutions, including ownership of the technical solution, management of the overall team and ownership and management of project financials.

• Ability to travel at least 50% of the time on average based on the work you do and the clients and industry/ sectors you serve.

• Limited immigration sponsorship may be available

  Preferred Qualifications

• Master's Degree preferred

• Deep understanding of the Lead-To-Cash business process and supporting technology

• Salesforce or Apttus CPQ certified

• Experience implementing other CRM platforms (SAP CRM, Oracle, Salesforce.com, Microsoft Dynamics, etc.) or CPQ/CLM technologies (Oracle, Salesforces, Apttus, etc.)

• Proficient in all phases of the Application Development Lifecycle

  Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $184,000 to $307,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.