At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employe The Principal Product Manager for Promotions, Rate Plans, Offers, Billing, Account Management and Digital Product Management is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Principal Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, and experiences envisioned and created to achieve the specific business purpose or business results. At a high level, this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opport

The Principal Product Manager is a "jack-of-all-trades," leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers' lives.

No day is the same for the Principal Product Manager. Day-to-day activities or responsibilities include conducting market research, generating product requirements, determining specifications, defining the long-term strategy of the product, creating the product roadmap, helping drive and support technical delivery end-to-end, defining scope for releases/product increments, and partnering with business and internal/external stakeholders to identify areas of opportunity.

Job Responsibilities:

Product Champion: Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request. Contributes to future product feature set and positioning strategies to improve customer experience and drive or support growth. As a product champion, perpetuates a customer-first mindset, actively looking for opportunities to delight or meet customers' unmet

Product Vision and Strategy: Owns the definition and management of Rate Plans, Promotion, Offers, Billing and Charging products, end-to-end for complex or cross-platform solutions of the highest level of complexity and scope. Responsible for the lifecycle/product innovation for key customer experiences within T-Mobile. Partners with business, internal/external stakeholders, and senior leadership to understand current customer experiences and identify areas of opportunity. Develops a deep understanding of the product landscape via market research and other means. Analyzes market performance, customer and representative satisfaction from various sources, and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue, costs, growth/churn) with customer experience and other strategic objectives. Manages the product against defined KPIs, e.g., CLV, CSAT, NPS. Conducts analysis of quantitative and qualitative data to identify and drive product innovation. When required, drives end-of-life business and technical requirements for the product. Leverages rapid hypothesis-driven testing methodologies and experiments (e.g., paper prototype, A/B testing) to inform direction and prioritize inve tment.

Product Requirement Definition: Defines detailed product requirements for the family of Rate Plans, Promotions, Offers, Billing and Charging products. Translates product/platform strategy by writing detailed features and user stories consumable for development teams for highly complex products with multiple transactions and touchpoints. Accountable for developing product and service definitions that balance the needs of the business (financial - net adds/EBITDA), frontline employees (care and sales), and the customer by collaborating and influencing other cross-functional leaders in care, sales, legal, and accounting to solve complex, multi-faceted problems that deliver solutions ensuring product definitions meet both customer

Product Experience: Defines and designs digital customer/representative experiences - from how a customer buys the new product to how they interact with it. Influences product feature set and positioning strategies to improve customer experience and drive or support growth. Often makes trade-off decisions around financial impact, customer experience, and time to market. Develops and delivers effective presentations to executive leadership on product innovation concepts, optimization recommendations, and digital customer experience.

Product Implementation: Owns end-to-end delivery of the product that meets the intent of product/business requirements. Collaborates with Technology/Engineering teams to design, architect, and assemble effective delivery plans using Agile delivery methodology. Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; Product Demo; Inspect and Adapt (I&A), etc. Regularly engages with test developers and test leads to... For full info follo

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