Patient Services Representative I-II Family Medicine, Louisville

University of Colorado Denver

Description

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Patient Services Representative I-II - Family Medicine, Louisville

Position #: 00806175 - Requisition #:35147

Job Summary:

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.

• Checks patients in and out for appointments, and schedules follow-up appointments at the time of discharge.

• Verifies patient and insurance information, while accurately documenting necessary modifications to the Electronic Health Record (EPIC).

• Answers multiple phone lines to fulfill patient needs over the phone.

• Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks.

• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy.

• Collects patient copays and balances drawer daily.

Work Location:

Onsite

Why Join Us:

Why work for the University?

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

Diversity and Equity:

Qualifications:

Minimum Qualifications:

• High school diploma or GED.

• 1+ years of patient/client-facing experience.

• High school diploma or GED.

• 2+ years of patient/client-facing experience.

Preferred Qualifications:

• College graduate.

• Medical office experience.

• EPIC experience.

• MS Office experience.

• Bilingual, Spanish-speaking.

Conditions of Employment:

• Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire.

• Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training.

• Maintains all required licensure and certifications for the position.

• Must be able to work in person.

• Must be able to travel to alternate locations as assigned.

Knowledge, Skills and Abilities:

• Strong organizational and personal skills; must have a strong work ethic.

• Strong communication skills, both written and verbal.

• Ability to maintain a positive attitude with clients, employees, and management.

• Ability to work quickly - individually and as part of a team.

• Ability to read, analyze, and interpret policies, documents, and regulations.

How to Apply:

Screening of Applications Begins:

Anticipated Pay Range:

Patient Services Representative I: $38,000 to $44,384

Patient Services Representative II: $43,700 to $51,042

ADA Statement:

Background Check Statement:

Vaccination Statement:

Job Category

Primary Location

Schedule

Posting Date

Unposting Date

To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=35147&lang=en (https://apptrkr.com/5717913)

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Patient Services Representative I-II - Family Medicine, Louisville - 35147 University Staff

Attention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top notch quality care.The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication including patient appointment status to clinical department(s).

• this role is expected to work onsite and is located in Louisville, CO.

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to; Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more! The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including: There are many additional perks & programs with the CU Advantage (https://apptrkr.com/get_redirect.php?id=5717913&targetURL=https://advantage.cu.edu/) .

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Patient Services Representative I: Patient Services Representative II: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.Applicants must meet minimum qualifications at the time of hire.

For full consideration, please submit the following document(s):1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position2. Curriculum vitae / Resume3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email addressQuestions should be directed to: Heather Sellers, heather.sellers@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=5717913&targetURL=heather.sellers@cuanschutz.edu)

Immediately and continues until the position is filled. For best consideration, apply within 30 days of posting.

The starting salary range for this position has been established as: The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get_redirect.php?id=5717913&targetURL=http://www.cu.edu/node/153125)

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=5717913&targetURL=hr.adacoordinator@cuanschutz.edu) .

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases (https://apptrkr.com/get_redirect.php?id=5717913&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get_redirect.php?id=5717913&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) . Application Materials Required: Cover Letter, Resume/CV, List of References : Administrative Support and Related : United States Department: U0001 -- Anschutz Med Campus or Denver - 21970 - SOM-DEAN DO CPD - PRIM CARE : Full-time : Oct 10, 2024 : Ongoing Posting Contact Name: Heather Sellers Posting Contact Email: heather.sellers@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=5717913&targetURL=heather.sellers@cuanschutz.edu) Position Number: 00806175jeid-a8851565f30ca742990a87f7485ec5d3

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.