Job Description

Insight Global is seeking an entry-level Network Engineer to join the Infrastructure and Network Operations Center team for one of our largest utility clients. This individual will be primarily performing the role of Incident Agent. They will effectively use monitoring tools and respond to alerts that impact the environment, perform initial triage and determination of system faults and performance issues, and create incident tickets and assign to the appropriate Incident Assignee group. They may also perform the role of Incident Assignee and/or Incident Analyst managing trouble tickets, troubleshooting, resolving, assigning and escalating as appropriate for timely resolution and response, retaining ownership to bring the incident to a close. You must be able to work diverse schedules in a 24x7, 365 day environment, including on-call rotation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-1-2 years within the IT industry

-Bachelor's degree or Associate's degree * Experience with ServiceNow

* Experience with Incident Management

* Knowledge of LAN/WAN/FAN null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.