JOB SUMMARY: As the Director of Security & Cloud Architecture the primary responsibilities involve leading and overseeing the security services delivered to Managed Services clients. This role requires the establishment and documentation of best practices, tools, and processes that adhere to SLA and escalation standards, to ensure the team meets all contractual obligations. The Director also manages the development and implementation of security tools and methods, such as patching strategies and continuous monitoring solutions, to mitigate security risks effectively. Additionally, this position is responsible for defining and enhancing the security offerings within the company's portfolio, presenting these to leadership, and overseeing the design and deployment of advanced security solutions across various platforms including Microsoft services.

In addition to technical leadership, the Director of Security & Cloud Architecture plays a critical role in strategic and operational oversight. This includes executing and documenting approved security offerings, overseeing managed detection and response services, penetration tests, vulnerability solutions, and ID Agent Dark Web scanning to ensure high-quality and timely delivery. The Director provides consultative services to clients, including the creation of Incident Response Plans (IRP) and compliance guidance. Additionally, the role will perform pre-sales activities that involve technical support during sales presentations, discovery sessions, technical writing for Statements of Work (SOWs), and preparation of Work Break-down Structures (WBS) for project delivery.

Responsibilities: ESSENTIAL FUNCTIONS:

Lead the security services provided to our Managed Services clients. Define and document best practices, tools, and processes, including SLA and escalation standards, ConnectWise (CW) ticket handling, time entry, resource forecasting, etc., and monitor to hold the team accountable for meeting contractual obligations. Own the tools and methods related to security, including patching strategies to mitigate identified security risks and other solutions for continuous monitoring and response to security events. Lead the efforts to define security offerings that should be added to our portfolio and present them to leadership. Lead the design and implementation of advanced security solutions including identity protection, threat management, and information protection across Microsoft services. Execute approved security offerings establishing appropriate documentation and best practices to be used from a business development and operational standpoint. Oversee offerings like managed detection and response, penetration tests, vulnerability solutions, and ID Agent Dark Web scanning. Oversee all security and compliance engagements to ensure quality and timely delivery. Provide guidance and mentorship to the Security team. Provide consultative services to clients, i.e., creation of IRP plans, and guidance on compliance with SOC, NIST, CMMC, PII, and PCI. Assist with developing CMMC and other compliance frameworks for our internal organization to gain experience in providing external facing guidance to clients. Lead security related pre-sales activities for Managed Services including the following: Provide expert support during sales presentations, focusing on solutions and business benefits. Pre-sales discovery sessions and document Client technical and functional requirements. Technical writing for Statement of Works (SOWs), specifically focused on architecting solutions and defining the scope to be implemented. Prepare Work Break-down Structure (WBS) for delivering the defined scope. Act as a technical resource and liaison between the business development team, the proposal and capture team, and the Client. Research, learn, and present third-party solutions as required to meet Client requirements. Attend trade shows and onferences to build relationships and actively network with key clients and partners. Maintains current Microsoft certifications and other certifications as applicable. Other duties as assigned. LMA - Leadership, Management, and Accountability:

Run L10 meetings, define metrics, define rocks, and IDS issues Keep expectations clear, communicate well, reward and recognize your team Deliver right meeting pulse, weekly 1:1's, quarterly conversations, annual performance reviews Be a role model, "walk the talk," lead by example, portray our core values, and represent our brand appropriately to your team and the entire compa Lead Performance Management for your team, including using People Analyzer, PIPs, Code of Conduct, Progressive Corrective Action Policy, Career Growth & Professional Development Participate in the timesheet and expense report approval process Manage and mentor a team of billable consultants Guide team members regarding how to meet goals and other objectives Identify strengths and issues; drive and develop better behavior (team building, skill enhancement, training) Encourage and support employee engagement to enhance the success of Arctic IT Build strong relationships with team members and external contacts Utilize our team and delegate tasks appropriately to increase efficiency and execution timing Qualifications: QUALIFICATIONS:

Bachelor's degree in Cybersecurity, Information Technology, or a related field (or equivalent experience). Current Microsoft certifications (e.g., Azure Security Engineer, Microsoft Certified: Security, Compliance, and Identity Fundamentals)