Channel Support Specialist

Denver, CO (http://maps.google.com/maps?q=1111+E+71st+Ave+Denver+CO+USA+80229)

Description

The Channel Support Specialist plays a vital role on the marketing team by supporting our sales organization and customers. By coordinating the assembly and delivery of our samples, literature, and kits it will help deliver an optimal experience for homeowners, designers and architects who influence the selection of TruStile doors for a project and drive revenue for TruStile and maintaining our premium brand in the market.

Responsibilities of your role:

• Maintain high levels of customer satisfaction by providing timely and accurate responses to communications

• Identify trends related to customer orders and provide regular feedback to management as needed

• Order custom samples and display tools through our proprietary ordering platform

• Participate in additional projects within the support team or cross-functionally as needed to include custom sales kits and product launches

• Handle, label and ship 50% of orders from the Shopify sample site

• Handle, label and ship 50% of job-related orders from manufacturing

• Monthly inventory of physical marketing items for finance including glass samples, glass and wood kit boxes, glass foam inserts, rolling cases, 2-door stands, single door stands, corner racks, etc.

• Manage stock of all veneer, stain, glass and hinges with purchasing.

Manage literature and catalog inventory with assistance from marketing and print vendor

Requirements

• The ability to move quickly without rushing

• Fabulous time management skills

• A sense of ownership and teamwork

• Strong communication skills, both written and verbal

• Strong bias for action, ability to dive deep, and insistence on the highest standards

• An entrepreneurial spirit and are willing to participate in multiple roles at various levels,gives credit to others, always puts the company’s goals first

• Obsessive nature with the need for continuous improvement

• The ability to act with a bias towards hands-on involvement

• Excellent troubleshooting, root cause analysis, and problem-solving skills

• An attitude focused on customers and an ability to empathize with what they experience

Your opportunity for better living:

As a Marvin brand, TruStile is driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance on day one of employment, paid time off and paid holidays, and a 401K retirement savings match. Together, we share one purpose and live our values. Our culture is built on generations of doing the right thing and putting our people first. Join us, and experience better living at Marvin.

EOE

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodations may be made to enable an individual with a disability to perform the essential functions of his/her position.

Pay Range: $18.50 - $23.50 depending on experience